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Business Profile

Candy

BigEasy Praline Connection LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Candy.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/30/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not receive my order. The merchant stop answering and replying .

  • Initial Complaint

    Date:10/13/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 6 ooey gooey from this company for $5 each and paid $15.50 for expedited shipping, but my order was never received. A refund was never issued.

    Customer Answer

    Date: 11/02/2022

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by The Big Easy Praline Connection LLC regarding complaint ID ********.

    Regards,

    ***************************

  • Initial Complaint

    Date:09/28/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order for my wedding and arranged with them as to exactly what day I’d need the order before i placed it and I did not receive the order. They keep hanging up on my phone calls and ignore text. They even block my comments on their page. This company is a scam artist!

    Customer Answer

    Date: 10/18/2022

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by The Big Easy Praline Connection LLC regarding complaint ID 18137779.

    Regards,

    ***** ********

  • Initial Complaint

    Date:08/23/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On-line order placed June 18th, 2022. Confirmation order number 228. Order total was $35.50 and I was told would ship 2-3 day UPS Ground. As of today items have not been received, and the business is non responsive to my requests.

    Customer Answer

    Date: 09/12/2022

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by The Big Easy Praline Connection LLC regarding complaint ID 17754828.

    Regards,
    ****** *******

  • Initial Complaint

    Date:07/28/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased good online, directly from vendors website. Received receipt without shipping notification or tracking. Waited 7 days, then emailed for shipping number, no reply. Waited a few more days, called, no answer. Voicemail inbox forwarded me to a digital reply service that only ask for your number to call you back. Received no call back.Discovered online reviews that this happens a lot to others around the country, and frequently. This is fraud.

    Customer Answer

    Date: 08/17/2022

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by The Big Easy Praline Connection LLC regarding complaint ID ********.

    Regards,

    Raven Telkain

  • Initial Complaint

    Date:06/13/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction Date: May 31, 2022 Amount: $60 Item/Product: Pralines Issue: Owner has never sent me a tracking number or shipped my product. It has been 2 weeks. I tried contacting the owner to ask about my item and no response. The owner has done this to others as noted on his ******** page as well.

    Customer Answer

    Date: 07/03/2022

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by The Big Easy Praline Connection LLC regarding complaint ID ********.

    Regards,

    ***********************

  • Initial Complaint

    Date:05/31/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid this company for goods and expedited shipping. Goods never received, Ive asked for my money repeatedly and I have been told a refund is issued 3 weeks have passed and nothing! I would like this issue resolved so I can move on and have my refund in place.

  • Initial Complaint

    Date:05/31/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is *******************************. I purchased a Combo Tray ( small 50 piece) on May 1, 2022 at 11:21am from Big Easy Praline Connection online for my son graduation on May 13, 2022. My order never arrived. So I begin calling the number listed **************. The person (male) answered the number listed above hello. Never answered as the business name. I became suspicious and begin asking questions? Did you get my order? What is your name? **** Why havent I received my order from May 1, today is May 17. Mr **** told me it was shipped on May 16. I called back on May 20 because I never received my order. Again I was assured my order had been shipped. I told Mr. **** I would wait until Monday (05/23/22). My order never arrived so I called **** back on 05/24/22 and informed him that I never received my order. He gave me a tracking number #********************** but online in the email I received when I first placed my order it stated Once your package ships we will send you a notification email. I never received this email. I told **** multiple times I wanted my money ($79.40) back today (05/24/22). He never addressed my money but continued to say my order had been mailed out. Can you please help me with this matter because I feel this business is a FRAUD. My cell number is **************. I called today 5-27-22 and told **** I want my money back. He hung the phone up.I work shift work.

BigEasy Praline Connection LLC is NOT a BBB Accredited Business.

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