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          H. N. Fernandez, Inc. has 1 locations, listed below.

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            Business ProfileH. N. Fernandez, Inc.

            Coffee and Tea
            BBB accredited business

            Contact Information

            813 Decatur Street

            New Orleans, LA 70116

            Visit Website
            (504) 587-0833

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/1/1962

            Years in Business: 61

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            813 Decatur Street, New Orleans, LA 70116
            BBB File Opened:
            1/1/1962
            Years in Business:
            61
            Business Started:
            1/1/1963
            Accredited Since:
            1/1/1962
            Type of Entity:
            Corporation
            Number of Employees:
            10
            Alternate Business Name
            • Cafe Du Monde French Market Coffee Stand
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            06/05/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            I went in the night of 6/3 with $20 cash for an order of beignets, a small hot cafe au lait and a cup of water. The woman at the to go window told me twice that it would be $7.50. I rolled up the cash and put it away thinking I got $12.50 back. The next day I went back and realized she only gave me $9.25 back so I talked to the manager and he said she charged me for the bottle of water she gave me. I didnt ask for a bottle of water and she literally told me twice that the total was $7.50, but she apparently charged me for the water without telling me. I thought I was just given it for free. I was told by the manager that I wouldnt be getting my money back unless I can bring back the bottle of water unopened despite the woman telling me I was only being charged $7.50. When I looked over at the woman when the manager went to the to go counter to get me the office number she just started laughing at me. I tried calling the number he gave me and its a fake number.
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            Read 2 More Complaints

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Russ L

            05/23/2023

            Although I've had good service at this establishment in the past, my last visit became a most demeaning experience by the management for my party of three. Although we explicitly ordered cafe au lait, we were served coffee black, were told by the server that after 10:00 PM, only that style coffee was served. Crazy? Well, at that hour we chalked it up to 'weird ***********. Rather than make a big deal over the matter, we started drinking the coffee as served. The waitress came back to **, retrieved the coffees and the manager on duty @ 10:00PM , May 2, 2023, came to our table, unrequested, and chastised **, we the patrons in public for having returned ".....half drunk coffee." This the most pathetic treatment any of ** had ever experienced at a public ********************. I herewith, at least, be retuned the $10.50.....two cups of coffee, one order of begnets including the sizable tip.

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            BBB of Greater New Orleans Area

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