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ComplaintsforUnderdog Academy
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/26/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On 9/11/2023 I paid *********************, owner of Underdog Academy, $160.00 via VENMO for an intial consultation fee for dog training services. He had established that we would meet on Saturday 9/16/2023 at 10:00 a.m. at my home in *******************************. He confirmed this information with me via text the night before. He did not arrive for the appointment on 9/16/2023. Subsequently, he has not communicated with me at all. I've attempted to contact him via email, text and phone messages, but he has not responded. Also, he has not refunded the $160.00 that I paid to him. I finally reached him on the phone on 9/24/2023 and as I spoke to him and requested the refund, he hung up on me.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.