ComplaintsforWyndham Garden
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/29/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I checked into the Wyndham garden plaza baronne in *********** ********* on the 13th of May my credit card was drafted for parking and $125 deposit which they said would be returned to my card and 4 to 5 business days after checkout I checked out on the 16th of May. Today is the 29th of May I have been in contact with the property and my bank the property says they do not have my money and the bank says no one has ever returned anything to my card. I've called Wyndham headquarters they tell me that it's up to that location to return my money that location refuses to return my money and really won't tell me why I want to know what my actions should be from here.Business response
05/29/2024
BBB Case #: 21774631
Hotel Site #: 09104
Customer Care Case #: ********Dear Contact:
Thank you for notifying our office of the concern filed by *********************** at the Wyndham Garden property in ***********, ** . To assist in reaching a resolution, *** informed the propertys general manager of the situation.The general manager will contact the guest on or before June 3rd.
As a company, were committed to delivering a great experience with every stay with us.
Please note that our email address has changed.If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.
*****
Liaison,Customer ************************************* & Resorts. Inc.Initial Complaint
01/19/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I had reservations at Wyndham Garden ************* in ***********, ** from December 30 - January 2 under the name *************************, reservation #*****ED192125. Unfortunately, I tested positive for Covid-19 on December 31, and checked out of the hotel after only 1 day of staying there. I let management know and was told that if I sent them a positive Covid test I would be refunded part of my stay. So, I sent them the positive PCR test but they have declined to reimburse anything to me. This is unfair practice in the middle of a pandemic and this decision was solely made by someone on their management team. Since when does Wyndham value money or health? I never even got an emailed **** from them after checking out.Business response
01/19/2022
BBB Case #: 16483787
Hotel Site #: 4719169
Customer Care Case #: *******
Hello:
Thank you for notifying our office of the concern filed by ************************* at the Wyndham Hotels & Resorts property in ***********, **. To assist in reaching a resolution, Ive informed the propertys general manager of the situation. The general manager will contact the guest on or before January 25, 2022. As a company, were committed to delivering a great experience with every stay with us.
Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.
******
Liaison, ****************************************************** & Resorts, Inc.
Office: ************Initial Complaint
11/30/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I booked a reservation that I was later unable to use due to my Flight being cancelled, the new state mandates that went into effect after I paid for my reservation ahead of time (instead of paying at the time of arrival) and meant half my party could no longer go on the trip, and hurricane *** rolling in. This hotel is one of the largest chains in the world and does not need to withhold $409 from anyone. They claim their values are Integrity, Accountability, Inclusive, Caring and Fun but are only holding their customers accountable and not fulfilling any other value nor are they being sympathic to anyone's situation given the entire world has been affected by a pandemic right now and they refuse to work with anyone. Not Priceline, not the bank and not their customers. They offered me refund if I could provide medical records showing that I had COVID, but not due to any other issue, pandemic-related or not. Everyone is being affected, why cause yet another burden on others for no reason? This is not the customer service they should strive to achieve. They did not provide any services for the $409 they received. They refuse to return my money. Please help me if you can.Business response
12/01/2021
BBB Case #: 16192791
Hotel Site #: ??
Customer Care Case #: ???
Dear ***********************:
Thank you for notifying our office of the concern filed by ***************************. Please send the following information back to me. When I receive the requested information from you, I will be in a position to determine the next steps.
- Confirmation number
- Exact address/name of the hotel:
- Under what name was the reservation booked:
- Date of arrival (exact date of stay):
- Room number:
If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.
******
Liaison, ****************************************************** & Resorts, Inc.
Office: ************Customer response
12/02/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I see that they have requested further information. Please see the requested information below:- Confirmation number: I booked this reservation through Priceline so I have the Trip number 40818163338
- Exact address/name of the hotel: WYNDHAM GARDEN **********************************************************************************
- Under what name was the reservation booked: ***************************
- Date of arrival (exact date of stay): The reservation was booked for 08/21/2021-08/25/2021 but I cancelled the reservation 1-2 week before, due to the many circumstances that came up as stated in my original message (flight cancellation, state mandate changes, hurricane *** warnings)
- Room number: I was never assigned a Room number because I never came.
Regards,
***************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.