ComplaintsforBurds of a Feather Publishing Co.
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Complaint Details
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Initial Complaint
01/03/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I bought a childrens book from this publishing company on 11/13/22 and I still have not received it. I paid $17.89 total. I filed a grievance with them on 12/2/22 and then again on 12/17/22. They then replied and informed me they would expedite my order and I would receive it on 12/20/22. I did not receive it. I then emailed them again on 12/31/22. They replied and said I would receive it on 1/2/23 and I havent. This is incredibly infuriating. I know this is a small amount of money but I dont want other customers to experience this. I read more reviews regarding this publishing company and it appears this happens to a lot of their customers.Business response
01/13/2023
Hello, *************************!
Ive attached shipment documentation which reflects that your expedited shipment was successfully delivered on January 4, 2023 though the original estimated date provided was January 2,2023. The two day delay is beyond our control and we truly apologize for the delay on behalf of shipping fulfilled by Amazon. It is important to note that your initial shipment which was shipped via **** was marked as non-deliverable. We understand that this has been a huge inconvenience in receiving your order. We advise that you look carefully through your mail /packages as it has been nearly 10 days since marked as delivered. BOAFP has a great reputation for producing educational books for POC authors and our customer satisfaction is our top priority.
Nonetheless, your order has been delivered.
Thank you!
BOAFP
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
P. O. Box 750024
New Orleans, LA 70175
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.