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ComplaintsforVenue 504
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Complaint Details
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Initial Complaint
02/19/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Rented a tent from Venue504 on 2/16/24. Paid $510 for rental and set up, set up is listed as Expense 1 on attached receipt. Only stipulation from the company as noted on the receipt is no cancellation for refunds. The tent was not properly secured and blew over, ruining an entire wedding set up half an hour before it was due to start. The tent also broke and was unusable so the company came to remove it from the venue. They are now refusing to issue a refund, even though their only stipulation was no refunds for cancellations. We did not cancel, they improperly secured their tent causing these issues. I would like a refund of $510 from Venue504.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.