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ComplaintsforVSS Southern Theaters LLC
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Complaint Details
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Initial Complaint
06/12/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
The company would not honor the promised benefits to the Reels Rewards membership. I signed up on February 11, 2023 (Reels account ***************. I was told verbally there would be a free popcorn and drink with signing up for the membership and I saw it mentioned on their website promos. I never received any information about this via email or my online Reels account after paying. When I tried to redeem it today, I was told it was expired. I had no way of redeeming this because the information was never sent to my account or email. I requested that my membership be cancelled and a refund issued. They have refused to issue a refund. Ive received no benefits from this membership, including the promised drink and popcorn.Customer response
07/02/2023
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Better Business Bureau:
At this time, I have not been contacted by VSS Southern Theaters LLC regarding complaint ID ********.
Regards,
*******************************Initial Complaint
06/09/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
visited The Grand Theatre in *******, ** on Saturday May 21, 2022 to see a movie with my granddaughter. I gave the clerk my bank card and he tried to enter the transaction several times. He said they were having problems with their machine and asked me to see the next lady. She had trouble too so I just paid cash for two movie tickets. On 05/24/2022 I discovered I had two charges on my bank statement, $18.00 each. After several phone calls to the ******* location I was told to call the home office in *********** at ************. I left various messages on what had occurred. On 05/27/2022 my statement showed one $18.00 refund. Since then I have left many more messages with no call backs ever. I am requesting assistance in getting the other $18.00 refund.Business response
06/14/2022
Hi ******,
I contacted the customer and I am trying to find out what happened . I dont see any charges on the card she used. So I asked our bank rep ******** researched and they cant find it also.
So I asked the customer to send me a copy of the acct history with a non pending status. Usually if the acct is charged twice the charges fall off within 7 to 10 business days.
Thanks
***** Morreale | Payroll/Benefits Manager
VSS-Southern Theatres, LLC
Amstar | The Grand TheatreBusiness response
06/14/2022
Hi ******,
I was able to find the charge, and was giving to the customer, apparently no one at the theatre nor at the corporate office got her messages to resolve this matter. But his matter has been resolved .
Thanks,
Customer response
06/20/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.