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ComplaintsforOlla Monument
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Complaint Details
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Initial Complaint
05/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My step father ordered and paid in full with a check for $1800 (***** *** ***** ******* were the account holders on check) in May 2023 for my mother, ***** ******* headstone. He did order a double headstone with his name on it. The check was cashed immediately. We have called weekly since then inquiring as to when it would be ready and delivered. Most of the time we received no answer but left message on answering machine. I called friday, april 19, 2024 and was told it was ready to be be delivered Saturday, april 20th, 2024. It was not delivered until yesterday, may 2, 2024 and my mothers birthday is wrong on the headstone. Also, there was supposed to be words inscribed on the headstone and they are not there. I called Olla Monument this morning and left a message because no one answered. They called my **** ***** ******* back and said they would come “fix” the birthday tomorrow. How can you fix a wrongly engraved birthday on marble!!! This company is not listed with the SOS business listings and they need to be investigated for the way they DO NOT HANDLE BUSINESS CORRECTLY.Customer response
05/06/2024
Was the complaint sent to Olla Monument because the letter showed my name and address where complaint sent to?
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.