Business ProfileforSterling Automotive Group, Inc.

My name is ********* *******, I have been having problems with Sterling Ford in Opelousas. I noticed after several oil changes that my truck had an oil leak. They messed up the skirt (a protection for the oil pan) and I had to tie it up. They wanted Me to pay for a new one! up. A couple of times when I came back and noticed it was leaking oil. I called them and they said bring it back they will change it. Sterling told me that I needed to change the oil pan. Parts and labor would be $1300 plus tax. I bought a pan and I brought my truck to a mechanic and he told me that they are not putting the wash over the bolt and he put one and the oil stopped leaking. My next oil change they cross threaded the hole where the bolt goes in the oil pan and it was leaking again. To make a long story short on the May 24, 2024 I brought it to Sterling I arrived at 7 a.m and they finally told me at 10:30 am that they ordered a bolt from Oreillys and it didn’t screw in. They cross threaded it and it enlarged where the bolt was. I asked them what they were going to do. They told me I needed an oil pan. I have never changed the oil so why should I pay for something that they messed up. I asked for a rental and they told me they couldn’t do that. I had been waiting for 3 hours and I had to bring my son to work and they acted like they couldn’t give me one. My daughter had to come from work just to pick me up! She talked with the manager and was very upset. She asked them why they couldn’t give me a rental, at first they acted like they couldn’t give one then they said they could do it. By that time my daughter told them that she was going to let me use her vehicle to bring her brother to work. I told them to deliver my truck to my house. They were supposed to deliver it that day. I called and the lady said it was on the truck. I called back after waiting 3 more hours and the man said the vehicle caught fire and he said no it caught it flat. They delivered it Monday!