ComplaintsforThe Crayon Case
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Complaint Details
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Initial Complaint
02/29/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I placed an order on February 22, I never received a confirmation email that my order was even placed, but money came out of my account. I sent the company an email, and after waiting 24 to 48 hours still no response. At this point I want only a refund back; I have read a lot of reviews of people stating that this is an ongoing issue.Business response
02/29/2024
Dear Better Business Bureau/Greater New Orleans Area,
We are writing in response to a complaint filed against The Crayon Case, concerning an order placed on February 22. We understand the customers concern regarding the lack of a confirmation email and the delay in communication. Our shipping policy states that orders are typically processed within 24 hours, with orders placed on Friday through Sunday being processed by the end of the day on Monday.
We would also like to note that during sales events, processing times may extend by an additional ***** hours due to the high volume of orders. The shipping time begins once the order is picked up by the courier service, such as **** or ****** and transit times are counted from that moment, not from the completion of the ordering process. This is a standard procedure to ensure accuracy and efficiency in our order processing.
However, we prioritize customer satisfaction and understand the importance of meeting our customers expectations. To that end, we have decided to honor the customer's request for a refund. A full refund has been issued as shown in our records, and a notification email has been sent to the customer confirming this action.
We sincerely apologize for any inconvenience caused and assure you that we are taking steps to prevent such occurrences in the future. We value our customers and are committed to providing them with the best service possible.
Thank you for bringing this matter to our attention.
Best regards,
*************************
The Crayon CaseInitial Complaint
02/20/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed an order with the crayon case on February 2nd, and I still haven't recieved my order. I have tried numerous ways to contact this company about the order and I still haven't recieved a response. I even email via the BBB website this past Friday. I would like my order fulfilled, or a full refund. This is completely unacceptable, and unprofessional. My order number is: ****** *****Business response
02/20/2024
Good morning,
Due to a significant increase in demand, we are currently experiencing longer processing times than usual. We appreciate your understanding and patience as we work to fulfill your order as quickly as possible. We want to inform you that your all orders will be processed and shipped by Wednesday morning.
We understand the importance of your order and sincerely apologize for any inconvenience this delay may cause. Our team is committed to ensuring that your order is dispatched promptly, and we are making every effort to minimize wait times.
As soon as your order is ready to be shipped, you will receive your tracking information via email. We guarantee that your order will be dispatched by the close of business on the day your tracking information is issued.
Thank you for your patience and understanding during this busy period. Your support means a lot to us, and we are grateful to have you as a valued customer. Should you have any further questions or concerns, please feel free to contact us.
Respectfully Yours,
The Crayon Case Team******************** order has completed processing and will ship today.
Initial Complaint
02/22/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered several items 2/2/22, my order "shipped" 2/18. However, nothing was shipped it was only a label created. This is a big scam The Crayon case is doing and then they try to blame it on COVID ! I have sent two emails and no one has responded ! I want a refund immediately, it's about to be an entire month and I still haven't received anything. Supa out there at ****** land when she should be at her factory helping ship product out ! You all are lying and blaming it on COVID which is BS because other companies both small and large are shipping out just fine! So lie again ?! I want a refund ????Business response
02/23/2022
Good Morning,
Our offices was never notified by this customer of their concerns over their order. If we were made aware of this customer's concern we would have immediately issued a refund upon request. The customer order has expected delivery date of today, February 23, 2022 between 10:00am and 2:00pm. I've attached the corresponding order and tracking info for your reference.
Respectfully Yours,
******* Baker
COO / Business Manager
Wuzzam Supa LLC
Initial Complaint
01/14/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I was given a $50 gift card. It is ******** When I go to check out, they will not honor it. They alternate between stating it is not valid or that it does not work for any of the items in my cart.Business response
02/02/2022
Good Morning,
Please accept my apologies for my delayed response. This code is a valid code and will be honored. Customer never contacted us directly and we were not aware of this issue. They are welcomed to contact us directly via customer service ([email protected]). We apologize for any inconvenience this may have caused as we value all of customers.
Respectfully Yours,
Russell B****
COO
Customer response
02/03/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 16462090, and find that this resolution is satisfactory to me.
Regards,
***** ******
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.