Business ProfileforCOTA Skincare

I ordered skin care products from **** Skin, in hopes that it would keep my skin clear and just because I saw that ppl I followed on IG said it was a good product. So I purchased a few things from them and all were fine with the exception of their Rose ****** I have contacted them several times in regards to it breaking me out and me being allergic to it. They either insisted that my skin was purging or ignored my emails until I contacted them on IG. I feel the reason they just stopped responding is because they said they will not give me a refund. Their policy was no refund on opened products, but they dont cover anything if someone was to have an allergic reaction their product. Its almost as if they dont care about that or its something they havent quite thought could happen. I have told them I literally used it twice two days into receiving it. Its still a full bottle and I explained to them that I am not having an issue with any other product, just the Rose ****** The product also states stop use if you have an allergic reaction, I also expressed this to them and its as if they dont even care. I even said they dont have to refund me just swap it for another product. They refused to do that as well. I feel as a skin care line they should asssist their customers in some way if someone is allergic to their product. So now I want my money back for the product. They refuse to work with me or assist. They just keep saying continue to use it for ***** days even after I stated I am allergic to that particular product and only that one. So I am contacting you guys for further assistance.