Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Essential Credit Union has 7 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Essential Credit Union

              21925 Louisiana Highway 15 Plaquemine, LA 70765

            • Essential Credit Union

              1051 North Airline Highway Gonzales, LA 70737

            • Essential Credit Union

              10513 Sullivan Road Baton Rouge, LA 70837

            • Essential Credit Union

              PO Box 738 Plaquemine, LA 70765

            • Essential Credit Union

              6725 Siegen Lane, Suite K Baton Rouge, LA 70809

            Business ProfileEssential Credit Union

            Credit Union
            Multi Location Business

            Contact Information

            21925 Louisiana Highway 15

            Plaquemine, LA 70765

            Get Directions
            Visit Website
            Email this Business
            (225) 353-8238

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 52

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company is a credit union.

            Business Details

            This is a multi-location business.

            Find a Location

            Essential Credit Union has 7 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Essential Credit Union

                21925 Louisiana Highway 15 Plaquemine, LA 70765

              • Essential Credit Union

                1051 North Airline Highway Gonzales, LA 70737

              • Essential Credit Union

                10513 Sullivan Road Baton Rouge, LA 70837

              • Essential Credit Union

                PO Box 738 Plaquemine, LA 70765

              • Essential Credit Union

                6725 Siegen Lane, Suite K Baton Rouge, LA 70809

              Location of This Business
              21925 Louisiana Highway 15, Plaquemine, LA 70765
              Email this Business
              BBB File Opened:
              6/22/1988
              Years in Business:
              52
              Business Started:
              1/1/1972
              Business Started Locally:
              1/1/1972
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 20972 for this business, issued by National Credit Union Administration

              These agencies may include:

              National Credit Union Administration

              1775 Duke Street

              Alexandria VA 22314

              (703) 518-6300

              https://www.ncua.gov

              Alternate Business Name
              • Dow Louisiana Federal Credit Union
              Business Management
              • Mr. Richard Williams, President/CEO
              • Deede Sanford, Compliance Director
              Contact Information

              Principal

              • Mr. Richard Williams, President/CEO
              • Deede Sanford, Compliance Director

              Customer Contact

              • Mr. Richard Williams, President/CEO
              • Mr. James Jordan, Controller
              • Mr. Al Morales, Treasurer
              • Deede Sanford, Compliance Director
              Additional Contact Information

              Fax Numbers

              • (225) 353-6387
                Primary Fax

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              4 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/15/2024

              Complaint Type:
              Delivery Issues
              Status:
              Resolved
              I financed a travel trailer through Essential federal credit union in Baton Rouge, Louisiana. The loan was paid off back in December and I have yet to receive the title for the travel trailer. I spoke with them a month ago about receiving the title and I was told that my address needed to be verified and I verified it at that time. It has been more than four weeks since speaking with them and I was told that it was released and they are waiting on the department of transportation to mail it out and they were not sure why it wasn’t released a month ago. I will not be using Essential Federal credit union again in the future I just wanted to help out other buyers in the future if need be. Stay away from them!
              Read More
              Read 3 More Complaints

              Customer Reviews

              2 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Courtney J

              07/24/2024

              Back in December I fell behind on my car payment. I paid my car payment at the exact 30 days but unfortunately the transaction didn’t post until day 31 even though I got confirmation of my payment. It was posted on my credit accounts costing me 100 points. I’m a newly single mom of 3 starting over in life. I wasn’t given a chance. They were rude to me. Wouldn’t recommend them

              Essential Credit Union Response

              08/02/2024

              All phone calls have been reviewed in connection with the activity. There was nothing noted in the communication to indicate the member’s experience was negative. No payments were received on the loan referenced from the member between November 16, 2023, and January 10, 2024, which is outside of the agreed upon terms in the retail contract. Essential Credit Union has determined the account is reporting correctly to all consumer reporting agencies and no deletions will be made, nor information removed under the profile.
              Read 1 More Customer Review

              Local BBB

              BBB of South Central Louisiana

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.