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Find a Location

University Crossing Apartments, LLC has 1 locations, listed below.

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    Business ProfileforUniversity Crossing Apartments, LLC

    Apartments

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1201 W California Ave, Ruston, LA 71270-5500
    BBB File Opened:
    7/16/2018
    Contact Information

    Principal

    • Ms. Estelle McCullough, Portfolio Manager

    Customer Contact

    • Ms. Estelle McCullough, Portfolio Manager

    Customer Complaints

    9 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/05/2024

    Complaint Type:
    Customer Service Issues
    Status:
    Unanswered
    I just move here on May 20 at 5:30am that morning soon I made it I move all my belongings in my apartments before head to work at o Reilly auto parts in Farmerville Louisiana. Why I was at work that morning/day the apartment complex gave the house keeper keys to my apartment to get it clean why they was there cleaning they stole everything that was own to me from all my clothes all my under wears my 9mm pistol all my thing I just got from family dollar store to get it clean in stock my brand new bed sheets in shower curtain all my shoes work shirts 10,000 dollar in cash left me nothing but a tv in my game system the manager do know about all this she have been on the inside of my place when this happened. Since this happened I never heard anything at all from the manager at the office or the offices period on what they going to do for me or how will I get my belongings back I have contact a lawyer now I’m have been to the court house cause nobody at the complex trying to reach out to me at all I been calling in showing up at the offices since this happened but they still expect for me to pay my 1652 dollar rent every month every time I go to the office in talk to her she tell her workers that she busy or in a meeting every time I go to the office I get the same info nothing different at all I been trying since everything gotten stolen every time she said she will let me know some or reach out to me I never heard anything at all hear it is now on the 3rd week I really need some one to reach out to me asap I’m literally wearing the same clothes in shoes right now till this day in under wears in work shirts this is not a lie at all she know everything that happened

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Charles W

    1 star

    05/24/2024

    Been living in this apartment since May of 2023, I noticed everything seemed to be a little off with the amount of raffles going on. Since then its been issue after issue ranging from outrageous fees, to the downright corrosion of the buildings. The first big issue that came up was in regards to my washing machine breaking, took three and a half weeks to look at it. All it came out to be was a broken timer, only for the washer to then flood both the kitchen and the living room. I've now had six industrial fans and two dehumidifiers running non-stop for six days straight. Because of this I now have to keep my apartment at 80 degrees in the middle of May. The cherry on top? The water is completely cut off for some reason and only in my apartment. Convienently I found this out after trying to take a shower in the middle of the night. So I try to call the emergency maintence hotline and what a surprise the line is disconnected. To any future residents looking into this place, live with your parents instead. The management company already owns two other student housing projects in the town.

    Local BBB

    BBB Serving Northeast and Central Louisiana and the Ark-La-Tex

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