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ComplaintsforNortheast Appliance Repair
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Complaint Details
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Initial Complaint
06/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
The date of the transaction is 06/19/2023....I paid $1853.97 for a GE 18.6 cu ft Refrigerator, a five year warranty plus expenses for delivery and install...I notice the refrigerator door was damaged after install....I immediately brought this to the attention of the THREE delivery guys prior to their departure from my home...I was informed to notify the store...pictures of the appliance were taken by their employees after installation....I took pictures as well and sent them to the store manager, in which he informed me a resolution would be provided the following day...I never received that call...in turn I called them a few days later and was informed the BOSS was out of town and they expected his return Monday.... WELL Monday have come and gone again....I reached out to Northeast Appliance sales and repair again on 06/27 and was informed the BOSS have not made a decision...I asked for the Boss name and number and I was informed that information could not be released to me... All I asked for is some type resolution....either repair the door or discount the appliance....Customer response
06/28/2023
Resolution......The Northeast LA REPAIR and sales have resolved the complaint as of today 6/28/2023.
Thank you
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.