ComplaintsforNorthside Eye Care

• Initial Complaint

  01/21/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Date of transaction 09/01/2021. The amount paid to the business was $40 with visa. The business committed to provide visual field, extended for $40 cash price. 09/01/2021 patient owes $40, paid $40 visa. The business has not tried to resolve the problem. 12/01/2021 Northside Eye Care statement no. 1160 total due 23.13. ***** ****** was informed per the statement from 09/01/2021 was cash pay price. patient owe $40. Patient paid $40. I was informed the statement was incorrect. 01/03/2022 This letter is to inform you to keep your account in good standing, payment must be made immediately. We will turn over your outstanding balance to our collection agency if we do not receive payment promptly. Sincerely ***** ******

  Business response

  02/22/2022

  Business Response /* (1000, 5, 2022/01/31) */ Contact Name and Title: ***** ****** Office Mmgr Contact Phone: XXX-XXX-XXXX Contact Email: ************@gmail.com Patient was seen for a visual field test on 09/01/2021. At the time of checkout we asked for $63.13 to cover the deductible cost which had not been met. The patient said she had a $40 co pay and that was what she would pay. Blue Cross Blue Shield sent an EOB (enclosed) showing $63.13 was applied to her deductible and patient was responsible for that amount. As a courtesy I personally reached out the patient on 10/28/21 to let her know we were sending a bill and that BCBS applied $63.13 to her deductible. She was unhappy and said we had quoted her a cash price of $40. (Our cash price is $50) She informed me that she would pay it but would not be returning. A statement was sent to the patient for $23.13 on 12/01/21 and 01/02/22. There is documentation regarding this phone call in the communication log of our Electronic Records. Our ideal resolution would be for the patient to pay the portion of the BCBS deductible she owes for the service she received. Consumer Response /* (3000, 8, 2022/02/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) It was never mentioned to me at the time of check out about the deductible remaining. It was mentioned to me about cash price. My records from this eye care service should show I have always paid my bill at the time I pick up my glasses with estimate due of 0 at the end of the business day. I did not have this issue in 08-20-2021 Documents shows patient owe 194.59 and patient paid total 194.59 with visa. I was actually getting ready to try on glasses and was present with the estimate due, nothing about deductible. I have and will provide the statement from Northside eye care which document patient owe $40 and patient paid $40. I apologize for the misunderstanding but the information from Northside eye care is incorrect. The truth is I did not speak to ***** about the estimate due or insurance I spoke to the receptionist-staff and took care of the estimate due on the date of service. I did not mention anything about my insurance deductible nor did anyone from the office staff. It was mentioned to me about cash price. I did receive a call from ***** about the estimate due after insurance company paid. I advise ***** why did the company file with the insurance company when the estimate due was $40 cash price and I paid the estimate due. She said that's is why I called because it was a misunderstanding of correct estimate due since insurance company was filed. I did receive another bill with details and I do not agree with the new estimate due. My first reaction was send bill so I could see what really happened. After I thought a little more I immediately called ***** back and said the estimate due is incorrect and I do not agree with the estimate due. I advise ***** I'm looking at my statement now with documents patient owe $40, patient paid $40 . I advise ***** that I will no longer be using Northside Eye care any longer and will be taking my business elsewhere. I wish you all the best. I will not be needing the company service any longer. I would appreciate if they would write off the bill and please do not contact me again. Thanks

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