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Find a Location

Daryl Flood Logistics has 1 locations, listed below.

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    Business ProfileforDaryl Flood Logistics

    Appliance Installation

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    9226 Slack Rd., Shreveport, LA 71106
    BBB File Opened:
    12/17/2019
    Contact Information

    Principal

    • Mr. Alan Stokley, Operations Manager

    Customer Contact

    • Mr. Alan Stokley, Operations Manager
    • Ms. Lauren Tripp, Senior Marketing Specialist
    Additional Contact Information

    Email Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/29/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I ordered a dishwasher from Home Depot that was delivered and installed by this company. Not only was the installation a complete mess that required another person to come back out and completely reinstall the dishwasher, but they damaged my cabinet siding when shoving it into place due to it being unleveled and ill-fitting. I reached out to Home Depot to submit a claim, which went to their insurance company Sedgwick. Because this was delivered by a third party (***** *****), Sedgwick had to submit the claim to them. I did receive initial communication from ***** *****, but the entire exchange was incredibly difficult and extremely unreasonable, and now I cannot get into contact with ANYONE after calling several 800 numbers attached to DFL as well as the personal contact of the person with whom I corresponded. Within the email exchange, I provided proof of the damage with a time stamp ~2 hours after the installation took place. DFL claimed that this was not valid because the photo from their delivery driver did not show the damage or small debris on the ground. However, said photo was taken at an angle that obstructed the view of the damage in addition to being so low quality and blurry that light debris on the floor would not be visible. I explained this to the corresponder, ***** ***** ********** and the several other people weirdly copied on the email thread, by circling the obstructed view on their photo and providing my photo again for reference. I even offered to provide a video proving how that angle obstructs the view of the damage. I requested that my claim be reconsidered with this information, and if it will be denied to call me directly. My response was not even considered and was said they would continue to deny it due to the "photo evidence" and time stamp not matching. My time stamp was TWO HOURS after delivery. I have called several 800 numbers attached to the company & ******* personal number to get into contact with anyone, but no one answers.
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    Customer Reviews

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