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          Twin City Appliance, Inc. has 1 locations, listed below.

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            Business ProfileTwin City Appliance, Inc.

            Appliance Repair
            BBB accredited business

            Contact Information

            5037 Flournoy Lucas Rd

            Shreveport, LA 71129-5114

            Get Directions
            Visit Website
            Email this Business
            (318) 688-0253

            Business hours

            8:00 AM - 5:00 PM
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 AM

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            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/1/1986

            Years in Business: 39

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Business Details

            Location of This Business
            5037 Flournoy Lucas Rd, Shreveport, LA 71129-5114
            Email this Business
            BBB File Opened:
            1/1/1986
            Years in Business:
            39
            Business Started:
            1/1/1985
            Accredited Since:
            8/1/1986
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 AM
            Additional Contact Information

            Fax Numbers

            • (318) 688-3709
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/15/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            hello I called this business to service my stove through my Lowe's protection plan .The first appointment was cancelled and instead he came out on November 22,2023 .He didn't work on the stove at all only stayed two minutes . when I called Lowe's to get a refund . Twin City had charged mostly the full contract amount of 134.00 .For work that was not even done .they never told me that any service charge would be that amount . He only said I'm going back and charge the insurance anyway so they will pay me a claim . I want some of my money back thank you
            Read More
            Read 4 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Anna R

            11/16/2022

            This is probably THE most unprofessional company I have ever dealt with. Ashley, the Secretary, and Danny, a repairman, are great! However Matt, the manager and son of the owners, is less than to be desired. His objective is to be right and not customer service. He also raised his voice and called me names. He would not listen to why I had issue with him and the service we had been provided. This is all in addition to him personally no showing us for an appointment and then blaming my husband, hanging up on me, telling me that "most normal people" don't wait this long to follow up on calls...wow! We have been trying to get our dishwasher fixed since July. I would definitely read the other reviews on this company on BBB and Facebook because none of them are favorable. Considering the good experience we had with other people there, I would venture to say he is a major hinderance there. Matt is probably the reason there turnover has become excessive. It's a shame too because I understand his parents are very nice people. Take your business elsewhere.

            Twin City Appliance, Inc. Response

            11/18/2022

            We are unable to satisfy this customer. Reached out to customer to advise we were refunding the full amount for repair.

            Twin City Appliance, Inc. Response

            11/21/2022

            Hello,
            I am so very sorry that you had a difficult experience. Please know that we are going to refund your whole repair. I have spoken with Matt and instructed him to call you apologize. I hope that you will give us another chance. Should you have issues, please call Felicia at the office and have her contact me. Both Dennis and I are retired/disabled, but continue to care deeply about our customers. We send sincere apologies to both your and your husband for our lack of performance and attitude during this repair.
            Sincerely,
            Sarah *********
            Read 1 More Customer Review

            Local BBB

            BBB Serving Northeast and Central Louisiana and the Ark-La-Tex

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