ComplaintsforWarranty Killer Performance
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Complaint Details
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Initial Complaint
05/15/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We placed an order around 2 months ago and have received little to no status on when we will be receiving the product. They advised a lead time of around a month. We requested to cancel our order since it has been 2 months and was simply just sent the link to their return policy ************************************************************ with no other guidance on how to proceed.Initial Complaint
06/14/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Dealer denied warranty on an engine repair for my side by side so the dealership they left all parts in bins. Picked up unit from dealer with parts mis matched in bins and they let it sit and get rusty. So granted Wkp had a lot of work. I brought them the unit and the bins of parts.x had to clean everything, match everything together and see what parts were needed before they could even start. Which I understand could be a lot of work in itself. But since then, it's been there almost 2 years for a simple engine rebuild. Nothing crazy. Stock crank and rods. Weisco pistons and studded with solid tappet conversion. E85 on stock turbo. They have came in to problems along the way that the dealer caused like broken harness connectors and miscellaneous stuff here and there which they've explained.but it would go weeks/months without any update for what should be a week or two fix and update with an email back. Very hard to get in touch with them even when they ask you to email or call instead of messaging, but hard to get a reply on either of those. It's been 2weeks since I heard something about a broken connector on the harness in which was going to be replaced and it'll go on the dyno for completion on 6/1. I don't need it dyno tuned, Whalen is tuning it anyway remotely. It shouldn't take 3 weeks for a connector that should be spliced on in a few minutes. They have stopped replying and the service has been paid in full.
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Contact Information
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.