Business ProfileforBally's Shreveport

I arrived ay my hotel Bally's Shreveport Casino on Saturday March 2nd at approx 530pm. Check in time was for 4pm. One would think we would be able to check in immediately at time of arrival. I went to the desk and spoke with ****. She informed me only a "pet friendly floor" was available if I was ok with this. Obviously this is not what I booked so I was advised a room was not ready and to allow them 15-45 minutes to have a room available for us and I would be notified when the room was ready. Approximately an hour later it took me having to back to the counter to inquire on the room status. Only to be given a card key for me and my wife to go to the room given to us which I believe to have been 1026. The bell man ***** accompanied us to the room only to go to open and door and someone already be in the room laying on the bed. We we're forced to head back downstairs to try and get another room. Within minutes were given another room 1727 which worked fine. However at this time it is now 7pm.We were in town for a concert which we were ultimately late for due to the hotel's mistakes. I spoke with **** at the front desk and her Director named ******* requested we reach out to the booking agent and have them get with the hotel so they could discuss the incident and see what they could do to compensate me. At this time I have reached out to Super.com and Ballys three times at this point only to be told to get with the hotel or the vendor. I have spoken with the hotel and vendor multiple times who have told me to check in with the other. Seems like both parties are trying to get the other to take control of the situation however no one is willing to take accountability for the blunder. Both parties are pointing the finger at one another which is not my fault. I need someone to take accountability and make this right.