ComplaintsforRetail Merchants Association, Inc.

• Initial Complaint

  02/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debit with Willis-Knighton Pierremont Health Center, I do not have a contract with Retail Merchants Association, Inc., they did not provide me with the original contract as I requested.

  Business response

  02/13/2024

  Retail Merchants Association, Inc. is processing a consumer dispute to resolve this matter as soon as possible. Our office will contact the original creditor to verify the account information. Our office will mail the information to the consumer at the address provided to the BBB. Following our usual procedure, if the account verifies to be incorrect, our office will request for the account to be removed from the consumers credit file. If the consumer has additional information to offer, please contact our office Monday - Friday 8-5 to speak with **** ******** ** ********

• Initial Complaint

  12/11/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with Retail Merchants Association, Inc. I do not have a contract with Retail Merchants Association, Inc. They did not provide me with the original contract as I requested.

  Business response

  12/19/2023

  Retail Merchants Association, Inc. is currently processing a consumer dispute to resolve this matter as soon as possible. Our office will contact the original creditor(s) to verify the account information. Our office will mail the consumer the information at the address provided to the BBB. Following our usual procedure, if the account information verifies to be incorrect, our office will request the account to be removed from the consumers credit file. If the consumer has additional information to offer, please contact our office Monday - Friday 8-5 to speak with **** ******** ** ********

• Initial Complaint

  12/04/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I AM NOT LIABLE FOR DEBT WITH WILLIS KNIGHTON SOUTH. FURTHERMORE, I DO NOT HAVE ANY CONTRACTS WITH RETAIL MERCHANT ASSOCIATION, INC . THEY DID NOT PROVIDE ME WITH THE ORIGINAL CONTRACTS AS REQUESTED.

  Business response

  12/15/2023

  Retail Merchants Association, Inc. is currently processing a consumer dispute to resolve this matter as soon as possible. Our office will contact the original creditor to verify the account information. Our office will mail the information to the consumer at the address provided to the BBB. Following our usual procedure, if the account information verifies to be incorrect, our office will request the account to be removed from the consumers credit file. If the consumer has additional information to offer, please contact our office Monday - Friday 8-5 to speak with **** ******** ** ********

• Initial Complaint

  09/11/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had a past due bill of $395.00 for Misty Hollow apartments, Bossier City, LA 71111. I took them a money order of $495.00 Overpaying $100 on 7/7/2023. I was promised that the payment will be reported to the credit bureau and a check of $100 would be mailed to me in about 2 weeks. It is not September 11, 2023 and I have not received the over payment and the bill for $395.00 is still showing on my credit report; which would normally have shown as removed if the apartment complex had reported the payment. I would love for this amount to removed immediately from my credit report. It is preventing me from trying to purchase a house or be considered for any time of loan that I might need currently.

  Business response

  09/12/2023

  Retail Merchants Association, Inc. is processing a consumer dispute to resolve this matter as soon as possible. Our office will contact the original creditor to verify the account information. Our office will mail the information to the consumer at the address provided to the BBB. Following our usual procedure, if the account information verifies to be incorrect, our office will request the account be removed from the consumers credit file. If the consumer has additional information to offer, please contact our office 8-5 Monday - Friday to speak with **** ******** at 227-3243. 

• Initial Complaint

  07/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with Willis Knighton-Pierremont. I do not have a contract with Retail Merchants Association, Inc. They did not provide me with the original contract as requested.

  Business response

  08/07/2023

  Retail Merchants Association is currently processing a consumer dispute to resolve this matter as soon as possible. Our office will contact the original creditor to verify the account information. Our office will mail the information to the consumer at the address provided to the BBB. Following our usual procedure, if the account information verifies to be incorrect, our office will request the account to be removed from the consumers credit file. If the consumer has additional information to offer, please contact our office Monday - Friday 8-5 to speak with **** ******** at 227-3243

• Initial Complaint

  01/18/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have tried to close an account with Dashlane.com and we do not get a response and they keep charging us an automatic renewal every January. The phone number that we call, ************ (given to us by Capital One credit card) says the mailbox is full and they will no longer return calls. They say to send correspondence to *******@dashlance.com which is where we sent our request to close the account on 1/3/2020. This happens to coincide with the renewal date (odd coincidence). I think they were upset that I disputed the charge back in 2020, but that's just my opinion. Please help me close this account. I feel they owe me two payments of $59.99 each.

  Business response

  02/10/2023

  Business Response /* (1000, 5, 2023/01/25) */ Retail Merchants Association, Inc. is currently processing a consumer dispute to resolve this matter as soon as possible. Our office will contact the original creditor(s) to verify the account information. Our office will send the account information to the consumer at the address provided to the CFPB. Following our usual procedure, if the account information verifies to be incorrect, our office will request the account to be removed from the consumers credit file. If the consumer has additional information to offer, please contact our office 8-5 Monday - Friday to speak with Mrs. ******** at XXX-XXXX.

• Initial Complaint

  07/05/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with Retail Merchant Association INC and do not have a contract with *********** They did not provide me with original application like I asked.

  Business response

  08/18/2022

  Business Response /* (1000, 5, 2022/07/18) */ Retail Merchants Association Inc. is currently processing a consumer dispute to resolve this matter as soon as possible. Our office will contact the original creditors(s) to verify the account information and following our usual procedure, if the account information verifies to be incorrect, RMA will request the account to be removed from the consumers credit file. If the consumer has additional information to offer, please contact our office Monday - Friday 8-5 to speak with Mrs. ******** at XXX-XXXX

• Initial Complaint

  04/23/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  DISPUTE: I do not owe (RMA) Retail Merchants Associates $450.00 On 1/13/22, Retail Merchants Associates reported as a collection to the credit bureaus that I owe them $450.00 RMA has verified with the original creditor, Willis Knighton Hospital, that I owe $0.00, but they have not requested to have the derogatory report corrected and removed from my credit file with the Credit Bureau Agencies I spoke to an RMA representative several time after they verified with Willis Knighton that the account had a $0.00 balance, and the representative assured me that they would remove the Collections report from my credit bureau file, but as of this date (4/22/22), the derogatory collections report has not been removed Since the account had zeroed out, It created a credit balance of $261.39. A check for $261.39 was sent to me from Willis Knighton. There is no good reason as to why RMA has not taken care of this matter. I have read several complaints against RMA for the same reason RMA, needs to Remove the derogatory collections report from my credit bureau file..

  Business response

  05/26/2022

  Business Response /* (1000, 5, 2022/05/10) */ Retail Merchants Association, Inc. is currently processing a consumer dispute to resolve this matter as soon as possible. Our office will contact the original creditor to verify the account information and following our usual procedure, our office will mail this information to the consumer at the address provided. If the account information verifies to be incorrect, RMA will request the account(s) to be deleted from the consumers credit file. If the consumer has additional information to offer please contact our office 8-5 Monday - Friday to speak with Mrs. ******** at XXX-XXXX

• Initial Complaint

  03/19/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The delinquent account is over 7 years old.

  Business response

  04/18/2022

  Business Response /* (1000, 5, 2022/03/31) */ Retail Merchants Association, Inc. is currently processing a consumer dispute to resolve this matter as soon as possible. Our office will contact the original creditor(s) to verify the account information and following our usual procedure, if the account information verifies to be incorrect, RMA will request the account to be removed from the consumers credit file. If the consumer has additional information to offer, please contact our office Monday - Friday 8-5 to speak with Mrs. ******** at XXX-XXXX

• Initial Complaint

  07/28/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The basis for my dispute THE RETAIL MERCHANTS ASSOCIATION,Ms. ***** *****, General Manager,RETMRASSCINC (Original Creditor: WK DIGESTIVE DISEASE CONSULT),XXXXX**,$206.00 - was required to notify me prior to 10/24/2019, or no later than 30 days after. RETMRASSCINC (Original Creditor: WK DIGESTIVE DISEASE CONSULT)failed to notify me about reporting derogatory info. to Equifax, Experian, and Transunion In section 603(p) 15 U.S.C. ss 168s-2(a)(7)(A)(I); "The notice required under subparagraph (A) shall be provided to the customer prior to, or no later than 30 days after 10/24/2019, furnishing the negative derogatory information to a consumer reporting agency described in section 603 (p),' 15 U.S.C. ss 1681s-2(a)(7)(B)(I). Plus broke commercial law under UCC § 9.501 that all notices were timely and properly given by dated certified mail receipt. They were not met. I asked for documentation & received no response.

  Business response

  08/18/2021

  Business Response /* (1000, 5, 2021/08/04) */ Retail Merchants Association, Inc is processing a consumer dispute to resolve this matter as soon as possible. Our office will contact the original creditor(s) and validate the account information and following our usual procedure, if the account information verifies to be incorrect, RMA will request the account to be deleted from the consumers credit file. If the consumer has questions or additional information to offer please contact our office Monday - Friday 8-5 to speak with Mrs. ******** at XXX-XXXX

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩