ComplaintsforWillis-Knighton Pierremont Health Center
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Complaint Details
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Initial Complaint
04/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Issue is Willis Knighton sent me a balance due bill that from a provider charge from 4 years and 10 months ago . Stating i owe a large sum with no details on the billing . I never setup payment plan for this bill. if so why am i just now getting a bill for this item from 4 years and 10 months ago . if this billing amount from out of network provider, should be written off since i didnt choose who is or isnt in network or out of network coverageBusiness response
05/12/2023
As I told you on the phone this morning, I did not receive the email containing the form, so per your request I am answering via this email. For the account in question, Mr. ******** was a patient at WK Pierremont Health Center 6/27/18 – 7/3/18. Insurance paid on 8/1/18, leaving a fairly substantial balance for the patient. Mr. ******** began making monthly payments on 9/6/18 and on 3/19/19 the account was set up on a payment agreement or what our computer system calls a contract. Mr. ******** made monthly payments from April 2019 until March 2022. In April 2022 we implemented a new computer system. Unfortunately we encountered issues with the new computer system and were unable to create contract statements for many months. We have left several messages for Mr. ******** to explain this to him, but have not heard back. This is not a new account and is not out-of-network. This is the same account he paid on for almost three years. I apologize for the confusion and any inconvenience this has caused for Mr. ********. Please let me know if you need any additional information.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.