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Complaintsfor1800GOTJUNK?
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Complaint Details
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Initial Complaint
10/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On or about July 14, of 2023, I was visiting a friend in Tempe and when I left I noticed a one 800 got junk truck up the street. As I went up towards the truck all of a sudden my car made a huge, horrible thud so jumped out of car to what it was. I couldn’t see anything and continued around the corner but it was still making a loud horrible sound so I got out and looked again and saw what the problem was. I had run over a spring that come from the couch. The one 800 got junk guy had just picked up off the side of the road. This took place on fifth Street and Roosevelt in Tempe. I went back over to where the guy was sitting in his truck and told him what happened. he walked over with me to my car and looked at the tire. I said I just got these tires a week ago and now I’m gonna have to use my spare and I expect you guys to replace this because you didn’t pick up that spring that fell out of the couch. he said, let me call my boss, so I spoke to his boss and his boss at first did not want to do anything for me, but he eventually mellowed a little and said he would look into it. Well, I never got any calls back from him and I’ve called multiple times to customer service. I’ve emailed multiple times with no resolution. If they would have replaced that tire immediately. it would’ve only cost him about $60 but now it’s going to cost them about $500 because I got another flat but since I didn’t have a spare I had to have a tow truck come and tow me off the highway and then I had to go look for a tire to put on my car. This caused me a lot of extra work time and effort, because they refused to call me back and have chosen to ignore me.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.