ComplaintsforOrr Acura

• Initial Complaint

  09/09/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I've contacted *** Acura on six occasions during August 6 through August 8 requesting information regarding my warranty and payments. I was asked by front desk each time to leave a message for their sales manager Mike, if I'm not mistaken his name is Mike ****** I called once on August 6, 4 times on August X XXXX & again on August 8. With no return call and My warranty issue has not been addressed. Several messages were left with no return call. Terrible way to treat customers. I feel at this point no one cares because they already have my money no need to waste their time on me at this point.

  Business response

  10/11/2022

  Business Response /* (1000, 8, 2022/09/27) */ **** Wood has spoken to her and has resolved her concern. We apologive for any inconvieniece that customer had in this process.

• Initial Complaint

  03/19/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Have been trying to get seat repairs in my Acura for months. I have left my name and number on more than one occasion with no call back. Tried to get service bulletin work done on my seats but the technician did not know what I was talking about. Left my information again this morning, still have not received a call back. Update: they eventually fixed my seat for almost $600. I continued to not receive call backs and had to constantly reach out to them. My seat functioned for 2 weeks before it broke again. It took another 2 weeks just to schedule a time for them to look at the seat and inform me it did in fact not work again. Dropped my vehicle off last Monday and was told it would be fixed by Thursday or the latest Friday. It is now the following Monday of the following week and I have not received a single phone call about my vehicle. Would not do business with Gregg ORR Acura Shreveport or any other Gregg Orr dealerships after this. I would encourage anyone interested in an Acura as they are great vehicles to drive the 3 hours to Dallas and purchase from a company with actual customer service. As of today 8/16/2021 they still have my vehicle. Update: After still holding my vehicle for 8 days now. I was finally informed 4 days after the part has not arrived that the fault should be placed on FedEx and not the poor customer service and zero follow ups from this dealership. The best solution offered during a full work week was that my wife or I could take off work again to come pick the vehicle up, and then take off work to drop the vehicle back off when they are ready to fix it. I feel like I'm the general manager of this dealership as I constantly have to call back after every deadline is missed to make sure employees and supervisors are doing their job at all. This is part of my review but, 9 months after that review my seat has still not been touched and they won't call me back. Last text received 12-20-21 said the part would be here in January 22'.

  Business response

  04/05/2022

  Business Response /* (1000, 5, 2022/03/23) */ Our service manager spoke to Mr. ********. We are going to pick his vehicle up Friday morning in and install the one trim piece that we do have (the other is still on back-order), wash his vehicle, fill it with fuel and deliver it back to him. We apologize for not providing exceptional service.

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