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Find a Location

Orr Cadillac has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforOrr Cadillac

    New Car Dealers

    Current Alerts For This Business

    Advertising Review:
    Orr Cadillac-Hummer-Sabb ran an ad in The Times on July 30, 2005 that did not meet the Code of Advertising Guidelines. The company responded positively by agreeing not to use the wording again.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company operates new car dealership, selling Cadillac, SAAB, Hummers & Isuzu cars. Also sells used cars & has a full service dept.

    Business Details

    Location of This Business
    8750 Business Park Dr, Shreveport, LA 71105-5610
    BBB File Opened:
    3/1/2005
    Years in Business:
    19
    Business Started:
    2/21/2005
    Type of Entity:
    Corporation
    Contact Information

    Customer Contact

    • Ms. Pam Gilcrease, Comptroller
    Additional Contact Information

    Fax Numbers

    • (318) 698-6196
      Primary Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    2 Customer Complaints

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    File a Complaint

    Customer Reviews

    4 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Lacy J

    1 star

    02/03/2024

    This is Orr Cadillac in Shreveport, Louisiana. Their head mechanic Jeff swears that he’s been mechanic for over 40 yrs & he insisted it was ok to drive car with broken PCV pipe. Imm the last 3-4 months repairs have added up to over $11,000!!!! Yes it is still under warranty. I bought the extended 120,000 mile warranty when I purchased this certified ATS turbo. I only have 14,000 miles left on warranty. Now the manager argues with me saying that it was the PCV pipe not the Valve. He also said why don’t I just trade it in if I’m not happy with the car & just get another one.I’m so frustrated because this car never used oil, never had any engine issues. When they replaced the PCV PIPE they discovered the front cover was leaking oil. The receipt shows they charged for Coolant. I didn’t have the car back 24 hours before it overheated. I immediately instantly turned off engine. I could hear it boiling in the motor. They claim the reservoir was cracked & charged me the $100 deductible again & charged me for a new hose. Well they obviously cracked it while working on front cover because the receipt states they replaced the coolant. Then Said the vacuum pump was leaking oil into the brake booster! I didn’t make it home before it overheated again. The sad part is the fact my warranty pays for my car rental if they do not have a courtesy car available. I requested for them to please fill out paperwork so I could get rental because the cars performance was so poor & transmission was acting up. I plead with them not to send me home in that car. He refused to fill out paperwork for rental. I And I provided him the cars diagnostic report from my email which stated driving the vehicle could lead to costly repairs. He had my service adviser explain he was the foreman & he knows what he’s talking about & im not to challenge him. I was told if Jeff says it’s ok to drive it’s ok to drive! Well $11,000 later. Last time they kept it a month. They ruined my car

    Local BBB

    BBB Serving Northeast and Central Louisiana and the Ark-La-Tex

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