ComplaintsforValvoline Instant Oil Change
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Complaint Details
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Initial Complaint
04/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On March 28,2024 I went to the valvoline location on Kings Hwy in Shreveport I arrived there at about 540pm I was the last vehicle there. On that day my oil change was not done properly and in result once I left my vehicle started to make a dragging noise and my check oil levels light came back on. I took a picture of that light and tried to call but they were closed. So on March 29,2024 I contacted the store and let them know the issues and took my vehicle back in at that time my check engine light popped on and the tech manager I believe that's what he was then told me that once he was under my vehicle and went to pull the oil plug out to redo my oil change that there was little to no oil in my vehicle. As a result of that my vehicle started to barley start up and I have over 9 engine codes popping up and one of the codes is for my bpmv pump motor stalled out. I can provide pictures and documentation to support my claim.Customer response
05/14/2024
I've called and talked to a representative and they claimed that they were going to have someone contact me from the legal department and it's been 3 weeks and no one has contacted me yet
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.