Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On October of 2021, my husband and I used this company for driveway work. We paid 26,750 in total. The work that was done was uneven and they did not create a trench for water run off. When it rains, water runs into the garage and floods the small storage room in the garage. I have contacted Clifford Young about the issue. He came and inspected the completed work and asked for more money. We are a retired couple and I feel like we have been taken advantage of. He also stated, that if I got an estimate on repairs, he would have it fixed. I got an estimate of 7600$ for repairs. He said this was too much. He said he would fix it, but would not fix it the correct way. We have exchanged several heated phone calls with no resolution. My son has also spoken with him. They quote that all work is guaranteed, however they are not standing behind their work. This job started off as a 12,000 job and we have paid 26,750 so far. Please help us in getting our driveway fixed. We only want the work done the correct way.Business response
07/08/2022
Business Response /* (1000, 9, 2022/06/24) */ We took care of this matter.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.