ComplaintsforJ & J Exterminating, Inc.
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Complaint Details
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Initial Complaint
07/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I cancelled my termite contract in May. I called them in advance in March and told them. After numerous phone calls they came and removed the bait stations. I am getting billed and called repeatedly that I owe for a renewal. Today July 29th I get an email that they inspected my property for termites today. We are retired and no one came to our property. I am reporting this to complain about billing me for services that I do-not owe and for the false document saying they came and inspected our home for termites.Business response
07/29/2024
Our management team received the complaint today and reached out to the customer immediately. We took care of the customers concern and emailed the corresponding paperwork to confirm cancellation of the account with no balance due for her records. We apologized for the misunderstanding and customer seemed satisfied at the end of our conversation.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.