ComplaintsforAll About Trees, LLC
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Complaint Details
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Initial Complaint
12/01/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
All About Trees was hired to remove a tree at a rental property at xxxxxx on Sept 7, 2022. During the removal the workmen dropped a limb that went through the roof of the house. Another contractor was hired to repair the roof at a cost of $1000. The invoice from All About Trees was for $4200, so they were paid $3200 because the other $1000 had to be paid to the roofer. All About Trees is still invoicing me for $1000, which I don't feel like I owe.Business response
01/25/2023
Business Response /* (1000, 5, 2022/12/07) */ Contact Name and Title: xxxx Moses Office Manager Contact Phone: 318-415-0199 Contact Email: xxxxxxxxxxxxxxxxxxx At All About Trees, LLC we take all complaints very serious. If we cause any serious damages to a client's property, we like to make sure the repairs are completed properly by a group that we trust. Mr. xxxxx took it upon himself to find a company that he trusts to do his repair and we have to honor that. All About Trees has reached out to Mr. Burch to see how we can correct this charge issue so that both parties are satisfied. Mr. xxxxx provided All About Trees with the contractor's receipt therefore proving he had the work done. All About Trees was more than welcome to forgive that charge and has relayed an invoice reflecting this credit to Mr. Burch. Now that the issue has been resolved all parties are satisfied.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.