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ComplaintsforAmerican Furniture
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Complaint Details
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Initial Complaint
03/03/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I ordered a leather sectional on 2/6/23. It arrived and I was setup for delivery on 2/28/23. The Sectional came and the delivery guys told me one pc was forgotten so they would bring it the next morning. The next day I called and the delivery manager said his trucks were already gone for the day but he get it to me the next day. The NEXT day comes and he calls me at after 12pm to tell me the pc of furniture was damaged and he would get me another one in 2 more weeks. Thats funny considering they deliver to my area every 2 weeks. Sounds like my pc of furniture is sitting there and nobody wanted to deliver to me on a friday so now we have this excuse about a damaged pc of furniture that wont be in until another 2 WEEKS. This is sad. I would like to return all of this furniture and buy from a decent furniture store that wont s**** their customers around. I read another complaint from a customer that had this same exact issue.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.