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ComplaintsforAmerican Furniture of Slidell
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Complaint Details
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Initial Complaint
04/24/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
The transaction took place on 11/25/2022.The item was a sofa sectional. The item was delivered partially on 12/23/2022.and the rest on 01/04/2023. The sofa sectional was not in good condition.The sofa sectional armless chair was either old or made horribly. The chase was warp and the armrest and seating area was mashed up. the other armless chair was lopsided and the bottom doesn't match the bottom of the rest of the sectional. I had the delivery guys send them pictures and I also sent them pictures and expressed the dissatisfaction. They never sent anyone to review the furniture. I sent several texts, pictures and called several times. I was told to talk to the salesperson who knew nothing about any decisions. After many lies that they were looking into the situation, nothing was done. I didn't want the sofa anymore and they refused to take it back. I asked to return the sectional the next day after receiving it. I told them by law I had the right to return it. Their final statement was that ****** Furniture said the sectional was fine.Business response
05/02/2023
Good Evening,
I apologize that you are not happy with your set. After carefully review all documentations we have noted that after multiple service calls the issues found were not manufacturer warranty issues.
This is a reclining set. The pieces will sit differently as the reclining pieces have metal mechanisms and the non reclining pieces are made of a wooden frame. At the time of delivery all pieces were in new condition.
At this time we can not assist further. The invoice states that All Sales Are Final and no refunds on upholstered furniture. Again I apologize that we can not assist with this non warranty related issue. You may be able to reach out to Guardsman you insurance provider for assistance.
Thank you
American Furniture of Slidell
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.