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Complaint Details
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Initial Complaint
01/04/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Eco Energy and Solar Solutions was contracted to replace my roof (i have the canceled check I wrote to them and invoice from them marked PAID) damaged by Hurricane Zeta and they used a subcontractor to do it. It rained while they had the roof totally off and rain poured into my house and destroyed all of my ceilings. They did not adequately tarp my roof. They told me I had to make another insurance claim and that they would make all of the repairs on the inside. I had to move out of my house, It took them 3 months (my insurance said it should have only taken two and would not pay for further loss of use) and the work they did was incredibly sloppy and shoddy. Every single room has an issue, torn paint all over baseboards, seams and nail holes poking out of ceilings, sloppy paint, etc. I have been told that I now need a new roof because in their haste to get the roof on they cut corners and slapped it on. I once again have water intrusion because of their shoddy roof which is buckled in spots, they even spray painted the jacks instead of replacing them. They now refuse to pay for someone else to make the repairs and damages they caused and I have had to hire an attorney. Then they went back and billed my insurance company for $110,000 in a supplemental claim. They are even trying to **** my insurance for items they did not replace, and work they did not complete. I have missing and destroyed items they broke which they promised to pay for (I have the emails and text messages) I have tried multiple times to contact them and they do not respond. I would strongly advise against using this company for anything.Business response
03/02/2022
Please see the attached PDF Response to the complaint
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.