ComplaintsforSupreme Automotive Group

• Initial Complaint

  01/23/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We purchased a Nissan Armada in either 2019 or 2020. Since buying this vehicle is has been brought in a number of times, because the battery keeps draining. Supreme Nissan in Slidell keeps putting in another battery and charging me 100$. The 100$ was not supposed to happen after we brought the car in several times. No one in service can help, and the service and support is terrible. I have to carry a battery box every where I go because you never know when the car might not start. This has been an ongoing issue since we bought the car. I will post documentation of the times we brought the vehicle in to service. This is a safety issue for myself and my family and Nissan refuses to fix the issue.

  

  Business response

  01/24/2024

  A sales Associate came to see me at noon today and informed me that ********************** was having issues with his wife's Armada starting. He requested copies of his service history and told him that he was contacting the BBB. I reviewed the history with the sales associate and printed copies. *** vehicle now has ***** miles. *** 1st starting issues was at ***** miles on September 23, 2021, when we replaced his battery. *** vehicle came back on January 14, 2022, with a hard to start concern. We found that the brake light switch had failed.  We replaced it under his extended warranty. *** 3rd time the vehicle had a hard to start concern was on October 17, 2022, at ***** miles and we replaced the battery under the exchange failed parts warranty. *** vehicle was here for several routine maintenance visits between each of the visits listed. I attempted to call him while the sales associate was in my office and the call went straight to voice mail.  

• Initial Complaint

  12/07/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On or around June 14th 2023 I took my 2023 Chevrolet Trailblazer to Supreme Chevrolet Gonzales, ** to have major repairs after I was reared ended. After exactly 2 months and after Supreme Chevrolet was paid over $10,000 by GEICO insurance agency I was told that my vehicle was ready for pickup. Upon approaching my vehicle I began to point out several issues (paint chips, a gap in the lift gate, nicks, and dents, hooks that were not replaced, etc.) that were not present prior to dropping the vehicle off for repairs. I voiced my concerns and was told to bring the vehicle back in a months time and the issues would be addressed. After driving the vehicle I noticed more issues (a rattling metal sound, more dents on both sides of the hood and a scrape in the paint on the lift gate. I again expressed my concerns. After about a month of contacting **, I took the vehicle to the shop so the general manager (*****) and *** (collision center) could assess the issues in person. Neither ***** nor *** took any written notes of the issues. There was not a loaner vehicle available that day and I was told to bring it back the next week. However, I was not able to take the vehicle in and I had STRONGLY expressed to the men that I would like my vehicle repaired at a legit collision center. I expressed to ***** and *** that I lost trust in ** and did not and do not feel as though the vehicle will be repaired correctly, as it remained in their possession for 2 months and was returned to me in the manner that it was. I later contacted the ** location where I purchased the vehicle (Plaquemine, La) and impressed upon the ** my disappointment and concern. I then contacted ** again to inquire what the resolve would be and I was again told that my option was to take the vehicle back to ** of Gonzales. I was also told by *** that he would contact GEICO insurance agency about the repairs. I also contacted ***** (adjuster) from GEICO and she stated that ** are responsible because ***** had already paid the collision center. I then contacted the main ** facility located in Slidell, La. I spoke to someone who told me that taking it back to ** Gonzales was my only option. I then was contacted by ***** and was threatened with in house counsel). I then received and email from *****, again giving me only one option (take my vehicle into ** Gonzales. I was later emailed by ** (Vice President) of ** Group and was told that I only had one option. ** stated that if I took the vehicle into Slidell that my vehicle would be repaired to both my standard and to factory standards. Reluctantly I finally took my vehicle into ** Group of Slidell (12/2/23) and met Bo. He conveyed to me that the vehicle would be taken to Gonzales. Again, I sincerely expressed to him that I was not comfortable having my vehicle taken to Gonzales, and asked him what was the point of me driving 82 miles to Slidell and back to *********** when he already knew that I was against the vehicle being taken back to Gonzales. No then stated that he was giving me only one option and that I could contact my attorney.

  

  Business response

  12/18/2023

  Our Vice president has spoken with ************** several times and has offered to make the necessary repairs to the vehicle.  ************** has refused these offers.  Therefore, we will let legal counsel resolve the issues.

• Initial Complaint

  11/06/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Purchased used car and were told that our purchase included a warranty, free oil changed and a gap policy. We were never shown any paperwork. Just told to sign on black box. At end I asked to see paperwork showing the breakdown and was told would be sent to us by GM. When never received went back to dealership and he played stupid and was rude and finally gave us paperwork where we saw we actually paid for all these things. Demanded he remove gap policy immediately. He had us sign something and said it would be taken care of. Never heard back. When finally got a call from GM Financial months later they said they had never received any paperwork about this. Have left numerous messages for General Manager and have never gotten a call back. This business uses very dishonest and shady practices and they should be investigated!

  Customer response

  11/20/2023

  Finally received call from General Manager at Supreme in Gonzales thanks to this complaint and you all who apologized and stated that he thought this had been taken care of. Said he contacted insurance *** and was getting us a refund of ***** dollars, but checks were only cut on the 1st and 15th. Told him I would cancel complaint when I actually received credit on my account at GM Financial. Thanks again for your help on this matter

  
  

• Initial Complaint

  12/22/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The dealership's General Sales Manager and Salesman (*******) did not allow for a refund of my deposit that I placed on the vehicle that did not arrive on time. At the time of the agreement to place the deposit, I made it clear that I was moving from ********** to ********* and would need a vehicle that I could drive off the lot around after my arrival. I found a Toyota RAV4 Hybrid Woodland Edition through Toyota's Search Inventory and it had an estimated availability date of 12/14/22 - 12/19/22. I was told on December 12, that the vehicle was placed on "campaign" status and delayed but reassured it would not be long. I also found out that the vehicle no longer appeared on Toyota's Search Inventory. I waited a week and while visiting another Toyota dealership, learned that the campaign was a recall and would not be arriving soon. I called the General Sales Manager explained that because of the urgency of my situation and that the vehicle was not on the lot for me to purchase I would like a refund. The *** told me no refund would be offered and that the date of expected arrival was next year in January. I asked why the Salesman was unable to give me a date and his response to that was "because he is a salesman". The dishonesty and withholding of information is greatly upsetting and I am still without a vehicle. I would like a refund immediately. This is the text verbatim from the Toyota's Search Inventory: "Accuracy of Information Toyota Motor Sales, ******, **** (TMS) is pleased to provide dealers the opportunity to convey the above information. When reviewing a Toyota dealers inventory, please note that all information, including but not limited to pricing and vehicle status, is provided by and is the sole responsibility of that dealer. As such, TMS is relying on the dealer to ensure the continued accuracy of the information provided. Any questions or concerns should be addressed with the applicable dealer. TMS disclaims all liability for any inaccuracies."

  

  Business response

  12/27/2022

  After speaking with the customer multiple times and looking into the notes in our CRM, this is a farce. No one at the dealership ever gave ************ a timeline on when the vehicle was arriving and no one at the dealership thought that he needed the vehicle before January. ************ went to another dealership and got bad information about the campaign that the vehicle was "on" as well as that dealerships idea of a "timeline"for when the vehicle would arrive. After ************ willingly put down a deposit with Supreme Toyota and confirmed that this was going towards the purchase of the vehicle, not to hold it, ************ called his bank and had the charge disputed. His bank refunded his money the day of the dispute. He knew that the dispute was in process and still asked the dealership to write him a check. ************ told me that he still wants to purchase the vehicle but wanted us to give him his deposit back as a sign of good faith. I obliged until I found out that the money had already been refunded to his account. Please let me know if I can help in any other way. 
  
  Thanks,
  *********************
  General Manager 
  Supreme Toyota of Hammond 

• Initial Complaint

  09/23/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Buy car in 3/22 told the sales man Astin that I could afford around 350 or 400 on fixed income. He just keep running in and getting me to sigh stuff and never told me what it was. Got the car and when the payment came in and it was over 500. He never told me it was gone to be rhis price a month. They added on a ton of extra stuff I didn't know they where adding. When I found out about all the extra we went to have them to take them off and I sigh papper to have then took off and it still not been took off. So I'm waiting on them to take off to refinance the car but it not being took off. On papers I have there a signature that is not mine and was done 2 days after I bought car. ***** was very rude and disrespectful went in to talk to them about the payments and he in front of alot of people said out loud if you couldn't afford the car why did u buy it. I can send the papers where it's not my signature if needed. Thank you

  

  Business response

  10/11/2022

  On March 5, 2022 **************** came into Supreme Nissan of Slidell and was greeted by *****************************. She explained to ******************** in the interview process that she was looking for a midsized affordable SUV.

  ******************** showed **************** the 2018 Rogue. She test drove the Rogue and told ******************** that she loved it. They then came in and worked out a deal and signed the initial paperwork, which allowed Mr. ****** Warning, the Finance manager, to go over monthly note options in the finance office.

  The Finance manager is required to offer the customer all of the protections available on the vehicle she picked out.  Everything she was offered is optional, and it is available as a package or al-a-carte on our menu.  **************** signed the menu indicating the protection she wanted and the corresponding payment.  At that point, all that remained was for **************** to sign the additional paperwork for the state and bank, which she did, completing the transaction.  

  **************** was happy and even hugged her salesperson before leaving.

   

  Shortly after getting her first payment invoice, **************** wanted to cancel the warranty and re-finance her loan to reduce her payment.  We have processed her cancellation, which allows her to refinance at the bank of her choosing.

  After a conversation with the person that accompanied her during the purchase of the vehicle, she acknowledged that she did, in fact, sign the electronic signature pad.

   

  We believe we have resolved her issues.

   

   

   

• Initial Complaint

  07/25/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I brought my 2015 **** F250 Diesel PU to Supreme **** on 6/23/22. I drove my truck off my trailer & left it with ************************* after informing him of the issue I was having with my truck running bad. He informed me he would get back with me after the technician had an opportunity to look at it. 4 days later ************************* called & informed me that I'd be looking at no less than $1500. I asked what issues did the technician find & he informed me he did not know, the technician was still investigating the problem but he would get back with me. I attempted to f/u with ************************* almost daily after being told by the receptionist he was either busy or with a customer but with no success. I finally decided to go to the dealership and f/u with him in person. ***** stated my calls were unanswered because they got a new phone system that was s***** He stated he would call me & let me know of any updates because he had not received any updates from the technician. He called me 2 days later 7/13/22 and informed me that my wiring harness was bad & it would cost me $9000.00. I had already replaced my wiring harness prior to bringing my truck to Supreme **** and knew that was not the issue, so I informed him that I would be coming to pickup my truck. At this time he said it would cost me around $500 for what they did to diagnosis my truck. When I arrove to Supreme **** around ****am ***** informed me they were putting a little air in my front tire. I waited until ****pm & asked did they forget about ******* said let me go see what's going on. He replied his men went to lunch & could I return later that evening. I proceeded to the back where I saw my truck with the front tire flat & off the *********** stated my truck does not run although I drove it off my *************** had to drive it off the rim where it was parked. I paid a tow truck $125.00 to tow my ********** started after putting it on a charge. I paid **** $513.55 for something they didn't do.

  

  Business response

  08/05/2022

  *************, Vice President of Supreme Automotive Group reached out to ************************ and they were able to resolve the issue to **************************** satisfaction.  

• Initial Complaint

  07/22/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Date of issue June 20, 2022.Was over charged for vehicle repair when I have maintenance and extended warranty packages. Supreme Management has been telling my wife and I they would reimburse us for their mistake. We have not received a check as of today's date.

  

  Business response

  08/05/2022

  This issue has been resolved to ************************ satisfaction. 

• Initial Complaint

  01/31/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I brought my truck to this dealership in June because I was having a stalling issue. I had extended warranty because I bought it used, so I figured why not. After waiting about a week for the service writer to get back to me, he stated I needed to replace spark plugs and some other b.s. I asked him specifically if I pay for the parts and labor, would It fix my issue. He confidently stated yes, so I said go ahead with the repairs. 5 minutes after taking the truck back, it stalled on me again. Writer stated he’d send in a request for a refund for me and have the technician look at it again. If I had the ability to, I would told him to put my old parts back in and redo the work. However, they didn’t want to put it back to how it was and proceeded to throw more parts at it. After disputing the charge for months, they finally had the last laugh.

  

  Business response

  02/08/2022

  On June 17, 2021* *** *** ****** (father to ***** ******) brought a 2017 Ford F150 to Supreme Ford for service. Mr. *** ****** stated the check engine light was on and the “engine feels like it is missing.” A Supreme Ford technician inspected the F150 for the misfire concern and determined that the engine misfire was related to spark plug failure. The recommended repair was to replace all spark plugs and to perform an induction system service to clean the air intake system to improve idle quality. It was noted that an oil change was also recommended, as it appeared due at that time. All forementioned repairs were authorized by Mr. ***** ****** (the son and owner of the F150). Once all repairs were completed, a quality check was performed to ensure the misfire was no longer present.
  Mr. ***** ****** picked up the F150 and paid the invoice total. Approximately 20 minutes later Mr. ***** ****** returned stating that we had not fixed his “killing concern”. The service advisor, Frank M****** questioned Mr. ***** ****** about the “killing concern” because his father did mention the misfire issue, but not the “killing concern.” At that time, Mr. ***** ******, using his cell phone on speaker (witnessed by Frank M****** Service advisor, and Taylor G****** service staff) called his father. During the phone conversation, Mr. *** ****** confirmed that he had not mentioned the “killing concern” when he originally brought the F150 in for service.
  Frank M***** agreed to have the killing concern inspected and that he would report the findings. Testing revealed a VCT Solinoid issue as determined by Ford Workshop manual. An estimate for the repair was given to Mr. ***** ******. He stated that he had an extended warranty with Toyota on his Ford F150, so Frank Martin contacted Mr. *******s extended warranty provider. The repair was approved with a $100.00 deductible.
  When Mr. ***** ****** arrived to pick up his truck, he was satisfied that his concerns had been resolved. However, he then requested a refund for prior repairs. We declined the refund request as the prior repairs had been both requested and approved by both Mr. *** ****** and Mr. ***** ******.
  Kenny M***** Supreme Ford Service Manager, has tried contacting Mr. ***** ******, but Mr. ****** has not answered any calls.

  Customer response

  02/08/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 16692951, and I would just like to drop it at this point. 
  

  Thanks. 

  
  

• Initial Complaint

  12/10/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I traded in my 2019 Chevrolet Suburban that I purchased from Supreme Chevrolet on Airline Hwy in Gonzales, LA. When the *** was purchased they sold us the Tire Wheel Package, GAP, ********************** package which are all able to be cancelled at a pro rated amount. I purchased a new vehicle in Oct 2021 from another dealership and contacted Supreme to cancel my 4 above mentioned agreements. I spoke with Finance and he stated "they are working on my computer, but when they finish i will go in and cancel it and send you an email, send my the odometer statement " I did exactly that on Oct 16. I never received an email or phone call back. I attempted to call back 3-4 times after that the second time the other finance gentleman took my call and said the other guy would do it but is off, (it was a Friday) he took my info and said he would pass along, still that Saturday came and still no call back. I called twice after that and the Front desk lady tried to transfer me but was denied & asked for my information both times, no call back. Here we are almost 2 months later and I called Tues 12/7/21 and asked for Finance first, but one was doing sales and other busy so I asked for GM, the lady asked what it was in reference to, so I explained with frustration so she put me on hold, then came back and said he was busy but would get back to me that day and took down my information. Here it is 12/10/21 and still no phone call. When I purchased vehicle GM and finance ran to shake my hand, sent me follow up emails thanking me, and survey because i spent money with them, now I trying to get what's rightfully owed to me by contract ********** are avoiding me because they have to pay me. They have it where you cannot cancel with the company so they have to initiate it and cut the check which they are refusing to do therefore by law are stealing from me. I contacted NAC and GAP and they are aware of the hold up but said I must go through the dealership for cancellations.

  

  Business response

  12/16/2021

  We worked with **************** and the issue has been resolved to his satisfaction.

• Initial Complaint

  11/01/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  2015 *** 535I VIN ***************** was purchased from Supreme Nissan in Slidell on Saturday, October 30th. After purchase, it was found the car did not have an inspection sticker. Also, after the trip home (approx. 2hrs) with his two kids, the owner noticed one lug nut missing from the left rear wheel.Respectfully request dealership replace a missing lug nut and have vehicle inspection performed to obtain a state inspection sticker at a local dealer based in or near ***** at their cost. Given the nature of the incident, involving two safety concerns, the owner is requesting supporting documentation/objective evidence that the vehicle was serviced at Supreme Nissan prior to the current owner's purchase. If the subject dealer is unable to provide supporting evidence, the dealer is to have the vehicle undergo proper multipoint inspection locally (*****) at their cost.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩