Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/11/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Both my Daughter and I went to Dimitri Dermatology several months ago for a routine office visit regarding skin rash. See were billed for a procedure outside our normal office copay. The procedure is to shine a fluorescent light on you for 10 seconds. We did not agree to this and thought it was simply part of our office visit. This is a scam!!!!!!Business response
02/03/2023
Dear BBB,
First, I apologize for just now getting back to you regarding this complaint. The first month of each year is very busy for me and my assistant has been out ill.
******************************************* had a visit and signed the procedure consents to have the two (2) procedures performed on 2/18/2021 (see attached signed consent form).
On 7/9/2021, his daughter, *******************************, also came to the ****** and received procedures in which she also signed the consent forms (see attached signed consent form).
Charges & BCBS of La. Payments for Date of Service 2/18/2021 RE: *****************************:
We billed an Office Visit, CPT Code ***** = Billed $225, BCBS allowed $91.81, BCBS paid $61.81, we wrote off $133.19 and $30 copay is patient's responsibility per the insurance plan with BCBS of La.
We billed procedure of Fluorescent Light Photo Chemotherapy with UVB, CPT Code ***** = Billed $150.00, BCBS allowed $88.23, BCBS paid $58.23, we wrote off $61.77 and $30 copay is patients responsibility per the insurance plan with BCBS of La.
We billed procedure of Chemical Cautery, CPT Code ***** = Billed $125.00, BCBS allowed $69.08, we wrote off $55.92 and $69.08 is patient's responsibility per the insurance plan with BCBS of La.
Charges & BCBS of La. Payments for Date of Service 2/18/2021 RE: *******************************
We billed an Office Visit, CPT ***** = Billed $225.00, BCBS allowed $85.60, BCBS paid $55.60, we wrote off $139.40 and $30.00 copay is patient's responsibility per the insurance plan with BCBS of La.
We billed procedure of Injection into Skin Lesion, CPT Code ***** (for cyst) = Billed $125.00, BCBS allowed $47.23, we wrote off $77.77 and $47.23 copay is patient's responsibility per the insurance plan with BCBS of La.
We billed procedure of Kenalog Injection (cyst), CPT Code J3301 = Billed $15.00, BCBS allowed $1.46, BCBS paid .43 cents, we wrote off $13.54 and $1.03 copay is patient's responsibility per the insurance plan with BCBS of La.
We billed procedure of Chemical Cautery (local infection of skin), CPT Code ***** = We billed $125.00, BCBS allowed $70.24, we wrote off $54.76 and $15.48 copay is patient's responsibility per the insurance plan with BCBS of La.
We billed procedure of Ultraviolet Light Therapy (Puritis), CPT Code ***** = Billed $75.00, BCBS allowed $18.15, BCBS paid $15.62, we wrote off $56.85 and $2.53 copay is patient's responsibility per the insurance plan with BCBS of La.
******************** called our billing department on 11/16/2022 and stated he refuses to pay his balance of $89.08. He has been sent 8 statements in total. Unfortunately, if he doesn't pay towards his balance or pays his balance in full by 3/01/2023, we will have no other alternative but to send his account to a ****************** The only amount ******************** has paid since 2/18/2021 was his Office Visit Copay of $30.00. Remaining balance as of today, 2/03/2023 is $89.08.
When ******************** called about his bill on 11/16/2022, he also discussed his daughters balance of ******************************** He stated he refuses to pay the balance of $120.43. Eight (8) statements have been sent in total. Unfortunately, if this account does not get paid towards or paid in full by 3/01/2023, we will have no other alternative but to send this account to a ****************** The only amount paid on this account was the $30.00 copay at time of visit.
If our billing was a "scam", BCBS of La. would not have paid our claims or given any "allowed" amounts from our charges. We do not fraudulently bill. It seems ******************** would have contacted you before 1/2023 if he thought both him and his daughter was scammed at the doctor's ****** being their visits were on 2/1/2021 and 7/9/2021. He doesn't need to pay the medical bills in full. He can pay something each month towards them to avoid being sent to the ****************** We always work with our patients regarding their medical bills.
I can be of any further assistance, please do not hesitate to notify me.
Respectfully,
*********************, General Manager
C/O Dimitri Dermatology
2104 *********************, #A
*******, ********* 70460
DL: **************
Direct Fax: **************
**********************************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.