Business ProfileforRiver City Pool Service

I hate to even do this review, but feel it is necessary even though it will change nothing with how this man does business. I will start out saying the services were good last year with no issues. This year was a different story. As others have stated, and I didn't see til we had the same issues, Kevin nor his son Colby can take any questions. They are both very defensive when asking them about the poor job that was done by their pool man. I tried to explain that the guy needed to be taught or let go since we were paying for a service we were not getting to completion. The son finally listened after my husband got upset bc he wasn't listening when he told them our pool was green bc they hadn't put salt in it in 3 months. After he talked to his guy and he confessed this, his tone was different, but the following week when there was still dirt/green in the pool, the concerns went unanswered. After both of us texted the owner and his son, I got a hostile text back instead of an apology and how can we fix this like most family owned businesses would do. I'm not mad at all bc we've moved on, but no business owner should get by with treating customers like this just bc they have the monopoly in the area for pool cleaning. 5/5 other customers I talked to in our area to see if they had the same issues did. Two hadn't received a response to texts since May. So, if anyone chooses these guys, go in with your eyes wide open bc they cannot take anyone questioning the job that is done. There is even video proving that the pool guy didn't do what he was checking off he did. I even told him we had been patient and understood help is hard to find, but those platitudes weren't received either. Just essentially, being told "someone was lying" and he apologized for the "small amount of green" on the steps. Truly do not see how they're still in business. Once again, if you choose this business, go in with your eyes wide open. Every review has the same complaint. Zero accountability.

Well as I've heard said before, there are always two sides to every story, I will agree that the service was sub standard, the date she is referring to, however, she did neglect to say the temper tantrum her husband threw a few weeks before when he called my service mgr. She also stated that i was rude and that too was not the case. I answered her text in the same manner that she. Sent to me, even as far as to apologize for the recent service, that by the way was over an extremely small amount of dirt that not been brushed to her liking. I have asked for the names of the other customers that she has brought into her dispute but of course wasn't answered. We are not monopolizing anything in the oak grove area, simply trying to provide a service in an area that is extremely isolated and quite a drive just to get there. I am sorry that she had a bad experience, however we do still have all our original customers in that area and have not had any other complaints.

There are indeed 2 sides to every story. What the owner refuses to acknowledge is that we didn't have any problems the year before and told him that. When we contacted this year after having multiple times of the pool not being clean, the issue was not addressed. Yet, we were still billed.

This tantrum that my husband supposedly threw was him raising his voice bc Colby would not listen to him when he was telling him that salt had not been added in almost 3 months. He also apologized bc he knew he had gotten loud. I'd like to see how either of these men would react in the same situation. But, we already know that bc of how they handled this situation. They aren't wrong ever. Yet, we're supposed to be ok with paying for a service we did not get and wasn't addressed.

After Colby did in fact talk to his pool guy and he admitted he kept running out of salt, he then sent him back. The "little" algae that was still on the steps in most cases wouldn't be much of an issue, but this was after he was supposed to give it a thorough cleaning. Another thing not mentioned is that when Colby called back, he and Marty both had a different tone and were cordial. This also was after marty told him about the lack of salt being added and Colby telling him he'd add 12 bags if he wanted. Very smart mouth. I can under defending your business, but look at the facts first. The pool wasn't clean, so address the issue. In this case, it's the pool guy. The character of these 2 men only came into question with the way they replied to the substandard care of the pool.

As I also stated, there are 4 more ladies that have had issues and I do have the texts to prove it. However, I won't out them bc they are more desperate than I am for a pool cleaner and are settling until something else comes along. Not sure if it ever will, but that is their business. One even has video proving the guy not doing his job .

My main reason for writing this review is to make sure people go in with eyes wide open bc it's a 50/50 chance that you'll get what you pay for. Most businesses aren't as defensive as these people are. They want to find out the problem and fix it. These guys don't want to be questioned or have anything pointed out as subpar. The funny part is, when the son was handling the pool, it was fantastic as I also told them. It's the help that is terrible and that's not being addressed even if it's hard to find good help. Just acknowledge that and fix the problem. This situation should never have escalated if the problem was addressed. I even acknowledged that our pool is hard to keep clean, but the turning green and throwing shock into it instead of adding salt was the breaking point.

No business or owner is perfect and everyone can improve. Even in my profession, we have to swallow our pride and fix issues we created. Unfortunately, for Rivercity, they don't see where there is room for improvement. I tried to tell Kevin that no one was attacking anyone, we just wanted to get what we paid for. I'm not even mad, just confused on why anyone would treat customers in this way when even he admits the service wasn't great. I sure hope his son handles his personal woodwork business better than this one.

Granted, I never looked at reviews on this company before I hired them bc had others recommend. t's funny how these same referrals are the ones also having issues, but don't want to have to clean themselves so they are settling. I just hope for their sake that he takes this critique and does better. Once I did look at the few reviews on Google and BBB, I saw the pattern and wanted to do my part to let people know our situation.

I truly wish these guys the best, but their business acumen could definitely stand improvement.