Business ProfileforJimmy Grange Ford of Stonewall

On 10/25/2023 I brought my 2016 F150 in for service covered by the warranty. Early December I received a call from my service advisor, ****** *********** to tell me that my truck was ready to be picked up. When I got there I didn’t even make it out of the parking lot before I realized they had not fixed all of the issues. Another month of me paying for a rental car goes by and I receive another call from ****** saying that my truck was ready, but they could not figure out why it was running rough and that it would not effect my truck. So January 8th, 2024 I again went to pick up my truck. This time I made it about 3 miles down the road before it started skipping while accelerating and leaving a massive cloud of black smoke. With hesitation I brought it right back and told ****** plus the tech, *****, that it was still not fixed. Weeks went by and I had not heard a word from Ford regarding my truck therefore I called the service department to speak with the manager, ***. *** seemed as if he had no clue as to what was going on with a vehicle they’ve had for several months. He told me the service tech was working through the issues trying to figure out the problem. Finally after 3 months and spending thousands on a rental they agreed to pay for the rental. Another month goes by and I get the call saying my truck is ready. I picked it up on a Friday (2/16/24) afternoon and about 3 hours later my check engine light comes on!! Jimmy Granger Service department had my truck for 114 days and did not fix all of the problems! This entire experience has made me not want to own another Ford ever again nor use Jimmy Granger for anything. Be warned people this is the worst service department ever and some of the worst customer service I’ve ever experienced!