Complaints

This profile includes complaints for Marketplace Chevrolet's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Marketplace Chevrolet has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Marketplace Chevrolet

  123 Marketplace Dr Stonewall, LA 71078-9241

  
• 

  Marketplace Chevrolet

  1970 Airline Dr Bossier City, LA 71112-2408

  
• 

  Marketplace Chevrolet

  9594 Mansfield Rd Shreveport, LA 71118-4402

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2014 Jeep Wrangler from Marketplace Cheverolet on Oct 05, 2024, from Wardrick on Mansfield rd. Location, was sold a warranty, they promised a detail because it smelt like dog and tank of gas and spare tire because it was just put on their lot the day before. 2 days after bringing home hydraulic fluid from the shocks were leaking, check engine light came on and reached out to my salesman again and was promised a loaner and have all issues resolved. The jeep has left me stranded 2 times due to check engine light and battery and took to the main dealership and they were to order parts and promised to fix. No call back from them, still waiting and still having major problems with the Jeep. I want money back on the warranty work and the cleaning detail and any issues that arrive. I feel like I bought the car and no one cared to take care of any issues with the vehicle.

  Business Response

  Date: 01/21/2025

  Customer came to our service dept in December but couldn't leave the vehicle with us. We are glad to review issues with customer and our manager is reaching out to him today. Believe all we need to do is schedule a time to get it into service. We have not been knowledgeable of unit leaving customer stranded. Mr. ******, our manager, of external used lots will reach out today.

  Customer Answer

  Date: 01/28/2025

  The dealership reached out to me to get my car in for service and provided me with a loaner car. I’ll update more as info is received. 

• Initial Complaint

  Date:11/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was initially approved for a car loan on 9/20/24. I went to the dealership and drove the car off the lot. Randomly between 9/20 and 10/27 i have been getting application denials i contacted each company letting them know i never applied i already have a new car. Today on 11/8/24 i get a call from the dealership and my salesman tells me to come see him and i may have to return the car and that something happened with the paperwork. I called and asked what was going because immediately when we hung up i started to receive notifications of my credit report being pulled. I asked again why was my credit being pulled with no response. When i arrived around 2:15 my salesman walked straight pass me as if he didnt see me. I was told my contract was cancelled out. When i asked what happened the dealer gave me an excuse of my self employment status. When i asked when did they find out they told me a month ago. When i called GM financial myself i was told they received the notification 10/1/2024. They told me they wanted to find a work around and kept submitting my credit to get approved elsewhere until they could no longer go on. They wanted to “not worry me if they could fix it”. Lastly it would be morally wrong to try and do so. I explained to them i am now going to be left without a car. I was told well look at it this way, i got to drive a new car for free for 2 months. I paid $378 in insurance for 3 months and made a $1500 down payment. Not to mention i now have to find money for a huge down payment elsewhere or be forced to find an affordable and reliable cash car. How is any of that free? I directly told him no and he continued to do so after i left the dealership and i have a picture and the reports from the credit bureaus where i had to place a fraud alert and freeze my reports.

  Business Response

  Date: 11/15/2024

  We worked with multiple lenders trying to get approval on her loan. Since her income is in cash bank records were needed for a lender to approve and all lenders denied loan. Yes her credit was pulled multiple times but because we were trying to secure her a loan. I can't speak to the insurance information, but would think since no deal happened possibly insurance would refund her monies. As for her downpayment , we refunded to her credit card.

  Customer Answer

  Date: 11/19/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  Although all efforts were made in my interest, i am now without a vehicle. Insurance did not refund my money and stated that since the deal did not go through that it would be the responsibilit of the dealership to reimburse those fees for allowing me to get insurance on a car that legally was not mine. i am also deeply upset that none of this was relayed or told to me until there was no other resolution and the car had to be returned. Not making me aware of the problem initially where i couldve also been trying to assist with family, friends, or whoever to help out or evening using my part time business as additional income to satisfy the banks. A simple refund of my down payment is not a satisfactory resolution. I am a single mom of 3 kids of a highschooler, elementary aged, and toddler who has a disabilty. Whether they know it or not the toddler they saw me come in with several times to the dealership has hearing loss and a heart defect. I can not afford to not have a vehicle so this iss and matter is very personal and unacceptable. A vehicle is a huge issue for me and i am just highly disappointed because i wouldn't have sold my car had i known originally when the issue occurred.
  

  Sincerely,
  
  ********** ********

  Business Response

  Date: 11/19/2024

  Not sure what else we can do to assist. Certainly we want to assist any way possible. Whether its working with you on a cash deal or on another vehicle the lenders may work with us on. Please reach out to me if you like. **** *****  ************

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new vehicle on 04/30/2024. This was the 3rd new vehicle I bought from them in 4 months. I discovered an issue with the windshield and reported it to them on 05/09/2024. The vehicle has been in and out of the shop (repair shop and body shop) for the past 5 months. I have probably had possession of my truck for about 1 month out of the 5 I have owned it so far. Too many details to provide here but I uploaded a description and timeline with the details. I'm fed up at this point. Communication is almost non-existent and it seems like they do not care about the customer.

  Business Response

  Date: 09/30/2024

  ******* *******, our service manager, spoke with Mr. ********. I've attempted to call but had to leave a message with Mr. ********.  We do not have a body shop, and therefore we have been in the unfortunate situation where the repair is outside of our control at a sublet body shop -Hemingways Body Shop.  The customer should have been updated more frequently and I have spoken to our service manager to ensure that happens.  We are being told by Hemingways Body Shop that they expect the repairs to be completed this week.  We will continue to apply pressure to them and hopefully they will have it done within this timeline. 

  Customer Answer

  Date: 10/01/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  Marketplace Chevrolet should not be held hostage by a sub contractor.  Taking care of their customers should be priority #1 for them. Pressure should have been applied a long time ago.  Marketplace sends them business, they should have applied pressure earlier or they should have stopped using this sub contractor before now.  This is the second time my truck has been in the same body shop.  There were delays the first time too.  Why continue to use this sub? Either the subcontractor improves or they go out of business.  The body shop has no incentive to complete the work timely.  No pressure has been applied until now so they are probably putting other vehicles ahead of mine because they know Marketplace will accept their slow work.  You get more of what you allow.  Marketplace not having a body shop should not be my problem.  The bottom line is that I purchased a brand new truck 5 months ago and I have either had it parked at my house or I have been in a loaner for the majority of this time.  Marketplace does not share the same urgency  that I do in this situation.
  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 10/01/2024

  We couldn't agree more with *** ********. I have successfully made contact with *** ******** today after several attempts and was able to speak with him personally.  I expressed our apologies for the multiple delays from Hemingway's body shop and agreed that we also share dissatisfaction with them.  Throughout the repair attempts our team has been in contact with the body shop many times including their management and ownership teams to express the importance of urgency during these repairs.  Unfortunately, despite our efforts to push the urgency, the vehicle has taken entirely too long to be repaired.  I have personally spoken with the owner of the body shop again today and he assures me the vehicle will be repaired by Thursday.  I am disappointed that *** ******** has had to wait this long for the vehicle to be repaired and we are going to do everything we can to ensure Mr Flanders or any other customer does not have to have an experience with an outside vendor like this again. 

• Initial Complaint

  Date:09/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put 5000 dollars down on a 2012 jeep Laredo and after I drove away from the dealership maybe a block away I started hearing a noise I turned around went back and told the salesman he told me to turn the music on and block the noise I had to go to another business and have them check the truck for me and they told me all the break pads and rotors needed to be replaced they didn’t want to do it so I kept calling them after two weeks they decided to replace them and two days later after that another sound was coming from underneath the truck it needed a driveshaft replaced and they didn’t want to replace that either I had to leave it at the dealership for three or four weeks because it wasn’t drivable then I had to get it towed to my house the made the problem worse

  Business Response

  Date: 09/12/2024

  The customer test drove the vehicle before purchase and would assume that any issues present would have been noticed at that time. Also the customer did purchase a service contract on vehicle. Brakes are not a covered item but we did agree to cover repairs. On the driveshaft issue the warranty company has denied the repairs. Why they are denying I'm not sure, but we have informed customer we can have it repaired. Not sure why this complaint is coming after we have agreed to help. *******, our manager, is checking with them now to see if there is any confusion.

  Customer Answer

  Date: 09/15/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle in march 2023 in June 2023 I had a blowout on a major interstate in traffic and was told by two repair shops I was sold a vehicle with 4 different tires with different metrics that were bad and needed to be replaced. I replied via a text with the dealership about the incident and was never contacted back. On March 28 I called the dealership bc my AC went out and I wanted to see if it the repair was covered under my warranty. I was called on April 1 and told that my vehicle warranty had run out and that there was a leak in the condensor and that I now also had 2 oil leaks, needed new brakes but they could just switch my rotors around, and was I aware that my gear shift handle comes off if you pull up on it, which I replied with a yes you sold it to me that way. I asked how much this would cost and was told that it would be over $10,000 to bring my vehicle back up to par. I was shocked to say the least. I told the employee, ***** that I couldn't afford that and that was half of the price of the vehicle that I had just purchased from them a year ago. He said he could get it down to between $8-9000 I told him I couldn't afford that nor was that responsible. His solution was to send me a link to apply for credit to pay for it. I went the next day and picked up my vehicle and paid $206 for the diagnostics and spoke with the manager who said that he would review the information and get back to me the next day which would have been April 3, 2024, and I have yet to hear anything back yet. I told him that I would no longer do business with them after being sold a vehicle like that and that and the fact I let him know that I would be filing a complaint with the BBB was his only concern. He said he didn't want me to not do business or for them to get a bad reputation.

  Business Response

  Date: 04/10/2024

  I have attempted to contact the customer at the number provided however there was no answer.  I left a voicemail for the customer and hopefully they will contact me back so that we can try to resolve this to their satisfaction. Thank you.

  Customer Answer

  Date: 04/10/2024

  I returned the call and spoke with *****.  He is going to look over the quote that I was given to see if he could resolve the issue. 

  Customer Answer

  Date: 04/23/2024

  The dealership came back saying they could get the cost down to around $5000.  I said that is still unreasonable for a vehicle that I just purchased from them a year ago.  They asked if I could bring the vehicle back to them again so that *****, one of the owners, could look at the vehicle he likes to put his eyes on it.  That he would typically take pictures of what repairs were needed and his service didn't get any this time.  I advised that I am no in town and it was inconvenient to drive an hour back to them and be without my vehicle again as I had already been without it from Thursday evening through Tuesday evening.  He advised he would get the service department to set up a rental vehicle for me and have them come pick up the vehicle so that I didn't have to drive back to them.  I said that was fine, but that I didn't want anything done to it without verifying a complete quote for each issue that they are seeing. They brought a vehicle to my office today on 4/23/24. 

  Business Response

  Date: 04/23/2024

  Yes that is correct.  We picked the vehicle up from *** ****** and left her a complementary vehicle to drive while we rechecked her concerns.  We have offered assistance to help her with the repairs.  Unfortunately, their 24,000 mile warranty has exceeded it's mileage limit. However, we still want to try to help her either to trade the vehicle in or get the repairs needed performed, which is just under $1,000.  We are following up directly with the customer. Thank you. 

  Customer Answer

  Date: 04/24/2024

  I spoke with ***** this morning he gave me a quote on the repair just for the AC and I am still waiting to speak with the sales department for them to give me a number on what they would the buy back for.  

• Initial Complaint

  Date:03/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle on 12/27/23 from Marketplace Chevy in stonewall. **** ******* and ***** **** sold me a vehicle with major defects under the guise that a minor issue with the electrical system (under recall) was being repaired. **** promised that she would take care of me so I trusted them and did not test drive the vehicle before signing and the knew i was under a great deal of pressure due to a recent repossession. The suspension had to be repaired twice and an issue with the car shuddering when idle/put in park and reverse is currently being assessed at Jimmy Granger Ford. There are several minor issues as well. Service manager, ****, ensured they would help me get my vehicle to a ford dealership but Ive since had to take matters into my own hands. It’s been suggested that I have several other services, one being rear brakes which i brought in for assessment, they said they were fine. General manager, **** *****, told me that these suggestions were likely based on the cars mileage but after checking with a service representative, she informed me that these were in fact observed by the service department. I also experienced several miscommunications with my service advisor and other managers. This car has been in service more time than I’ve had it in my possession/driven it. Marketplace Chevy has provided loaner vehicles for me during the times my car was in service but they have also gaslit me about the issues I’m facing. I put $5500 down on this car and I’m paying a note on a car Ive barely used. Several of the salesmen there have told me about customers buying cars and having major problems within days. Manager, ***** ****, told me this is just what comes with buying a used car but I’ve bought a used car before and never had these issues. I don’t wish to deal with this dealership or these issues anymore. Their solution was for me to keep getting it repaired or put down another $2000 on a car with over 100,000 miles, neither of those work for me.

  Business Response

  Date: 03/26/2024

  ******* spoke with me a few days ago about  issues with her car. Our service department had suggested the vehicle be taken to Ford dealership for repairs. The vehicle has an extended warrant policy that should cover most repairs other than normal maintenance. She also inquired about substitute transportation while her vehicle was in the shop. Warranties cover transportation as long as it's a covered repair but vehicles have to be diagnosed first to confirm coverages. I agreed to help her with two days rental, to give shop time to verify coverage, to assist. She left and went to Granger Ford. They later called to verify that Marketplace would assist with two days of rental. Glad to assist anyway we can but haven't heard from her since vehicle was taken to Ford dealership.

   

  Customer Answer

  Date: 03/27/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  I left **** a message on Monday 3/25 about taking the car back and refunding my money. The car was not diagnosed until Monday morning. The warranty has agreed to cover 3 days along with the 2 days Marketplace is covering. However, the warranty issuer had to have the car inspected before agreeing to cover the repairs which added more days so at this point I’ve had to have the rental renewed twice and from what I understand, I may be paying out of pocket for this. It’s very inconvenient for me to have to keep coming back and forth to stonewall and paying deductibles or rentals. This is not what I would like to be doing after just purchasing a car. If Marketplace would buy the car back at pay off price plus 75% of my $5500 down payment, that would make the situation right. The car should be worth it after the work I’ve had put into it. 
  Sincerely,
  
  ******* *****

  Business Response

  Date: 03/29/2024

  We understand that it is always a challenge when vehicles need to be serviced and customers need transportation. In this case the vehicle has a warranty that will cover repairs and pay for some rentals days. We are trying to assist with paying for two days of rental. We would be willing to trade customer out of vehicle, purchase vehicle back for market value, but refunding all monies on purchase isn't an option.

  Customer Answer

  Date: 04/01/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  Paying for “some” days of rental is just not sufficient assistance when I’m paying a note for a car I can’t drive and may potentially have to pay for some days of rental myself. I want nothing else to do with this vehicle and I would never purchase another vehicle from marketplace so the only other option is for marketplace to simply buy the car back at the payoff price (see attached) I can accept losing my down payment but I can’t accept market value unless it’s greater than my payoff amount. Considering the work that I’ve had done to the car, they should have no problem getting it sold again. 
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 04/02/2024

  We had an agreement when customer left my office about days I would assist towards rental. If the other dealership is taking longer on repairs, that's not covered by rental, I'm sorry but can't assist. We would still be willing to look at trading you into another vehicle or purchasing it back for market value. Trading usually is best so that we don't lose credit for taxes all ready paid. 

   

  Customer Answer

  Date: 04/08/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  I would like to know your quote for “market value” and if you could cover the deductible for my troubles. 
  Sincerely,
  
  ******* *****

  Business Response

  Date: 04/08/2024

  We need vehicle here to get accurate number. Will do best we can on market value. As stated earlier the two days of rental would be our assistance.

• Initial Complaint

  Date:01/23/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Marketplace Chevrolet in Stonewall Louisiana is nothing but unprofessional to say it in the NICEST way possible. We purchased my daughters 2024 vehicle on 10/31/2023. The manager, ******* *****, OFFERED to deliver her car, we did not ask him to nor need him to, he offered. He was 2 hours late to her party. It was pitch dark outside by the time he arrived. And he got his golf clubs out of the back like no one saw him. We let that go because it was our only daughter’s sweet 16. Fast forward I had to reach out FIVE times telling him she’s driving around on expired tags & if she got pulled over he would be paying the citation. After him failing to show up with the plates on the date he promised he finally sent them to school with his son. Now fast forward we pay for a front license plate bracket that we can’t buy anywhere else because it’s a new vehicle model & I have reached out 3 times trying to get it & surprise surprise he won’t respond. Now fast forward 2 weeks. We get a random set of plates in the mail. Now who do these go to? I go up to my local court house & find out my 16 year old is driving out on a set of plates registered in someone else’s name!!!!! For heavens sake that could have landed her butt in hot water & she wouldn’t have known how to handle that!!! That is a serious offense driving a different vehicle than what’s listed on the tags & plates & in someone’s names she wouldn’t have even known. They put us in a very very serious situation on more than one occasion!

  Business Response

  Date: 01/23/2024

  Mrs* ***** we are deeply troubled by the experience you have shared with us.  Our lead manager, ***** ***** will be in touch with you today to get this resolved.  This is far beyond the type of experience you should expect when working with us. I'd like to express my sincere apologies and ensure you this will be resolved.  

  Thank you, 

  ***** *****

  Operations Director

  Customer Answer

  Date: 01/24/2024

  This post was made online last night from Manager ****** *****. Very unprofessional for a member of management of a business to make a post on Facebook to say the least but also admits to mixing up our license plates but places blame on his teenage son. How would his teenager have grabbed the wrong set of plates when our correct plates were never there to begin with since we got them in the mail 2 weeks later. 

  Customer Answer

  Date: 01/31/2024

  
  Complaint: ********
  
  I am rejecting this response because: no one has contacted me nor my husband. And I have yet to receive the license plate bracket for my daughter’s car. 
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 02/01/2024

  Hello, ***** **** has reached out to the customer with an update on her license plate bracket.  It was on backorder from the manufacturer, however we found another dealer that had one in stock and ordered it from them instead to assist the customer.  We will notify her when the part arrives. 

  Business Response

  Date: 02/08/2024

  Ms. ****, thank you for informing me that you are still not updated and satisfied with the results of my team's efforts.  It is my utmost prioirty to ensure you are completely satisfied after your purchase and that all misunderstandings are resolved.  I am available today or tomorrow at your convenience for a conference call.  Please reach out to me directly when you have a window of opportunity to visit about the outstanding issues that are concerning you still so that I can better understand and resolve the issues for you. 

  I look forward to our call. 

   

  ***** *****

  Owner/Operations Director

  ************

  Business Response

  Date: 02/09/2024

  I personally spoke with Ms. ******* today and listened to her concerns where our dealership was certainly at fault for mistakes made.  I apologized sincerely for the experience she received which is extremely uncharacteristic of Marketplace Chevy.  She will be coming in next week for service and we will have an opportunity to earn her trust back at that time.  
  
  ***** *****

  Customer Answer

  Date: 02/12/2024

  ***** & I spoke on Friday. I am pleased with the conversation that him & I had as I felt like someone actually listened to all of the things that have happened for the first time. I have good faith that he will take care of the situation. Thank you.

  ******* ****

• Initial Complaint

  Date:01/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 18, 2023 I purchased a 2019 Chrysler Pacifica. Saleman ***** ****** for weeks on end called, texted, left frequent voicemails, and harassed me to "come and get your vehicle." I inquired about the warranty and was told by ***** ****** that it would be 4000 miles or 4 months. Then he changed it to 3000 miles or 3 months the following week. On Dec. 21, I paid Chevy a visit to get an inspection sticker that I was unable to get that day due to the inspector being off, and I again inquired about the warranty. I was told 3000 miles by **** ********, the manager. On Dec. 29, I returned to Chevy and asked Mr. ******** for my warranty in writing and he angrily raised his voice unprofessionally and stated, "I TOLD you it was 3000 miles and 3 months AND you pay 50 percent of whatever the repair is." This was never stated to me by Mr. ******** about me paying 50 percent prior to the sale. On January 4, I called GM **** ***** and left him a voicemail inquiring about all this and he never returned my call. I would like the tires replaced since they are substandard, a second keyless fob, the start/stop system needs servicing, and i would like free oil changes and tire rotations for a year for all my stress dealing with this.

  Business Response

  Date: 01/22/2024

  Hello, our lead sales manager, *****, has reached out to this customer in attempt to resolve any concerns.  ***** is happy to work with the customer regarding her warranty that was given.  The customer is asking for maintenance items that are not covered under warranty.  Marketplace is happy to stand behind the warranty and at the end of the day, we want to ensure all of our customer's reasonable requests are fulfilled. Thank you. 

  Customer Answer

  Date: 01/22/2024

  *****, sales manager for Marketplace Chevy, has absolutely not reached out to me. I do not have any messages/voicemails from him. I look forward to his call.

  Business Response

  Date: 01/22/2024

  ***** has contacted and spoken with this customer.  Is it potentially the husband writing the complaint and the wife we are speaking to?  ***** has again assured me he has been in communication. Could you get a good name and phone number for us to call whoever this person is if it is not the owner?  We spoke to a female. 

  Customer Answer

  Date: 01/22/2024

  On Monday, January 22 sales manager, ***** contacted me at 1:35 PM and asked me to bring the Chrysler Pacifica Limited edition in for a diagnostic before he will commit to honoring the warranty on the vehicle. He transferred me to the service department and told me to make an appointment to bring the vehicle in. Upon transfer to the service department no one answered the phone and the voicemail box is full, so I was unable to leave a message to schedule the diagnostic appointment. I did call ***** back and left him a voice message as to the Service Dept not answering the phone and the Voicemail box being full.

  Business Response

  Date: 01/22/2024

  I have read the response and hand delivered a message for our service manager to call back as soon as he is out of his meeting.  ******* or an advisor will be in touch today. 

  Customer Answer

  Date: 02/01/2024

  On Jan 30, 2024, I took my car in to Marketplace Chevrolet Buick for the diagnostic that Sales manager ***** requested to do. I took it in for my 2:30 appointment and had to leave it overnight leaving me with no transportation and it in the care of ****** ******. I received no update the next day Jan 31 so I called at 2:21pm and 3:50 and left voicemails. I also called ***** at 3:55 and left a voicemail requesting to let me know the status. At 4:04 I received a call from ****** who stated she would have to send my vehicle to Herbert’s because Marketplace could not identify the problem and that they would keep it a minimum of 2 days. I asked for a rental car to get to work and school for my children and she stated there were no rentals for 2 weeks and that I would have to pay for one when she got one in. I told her I could not afford to and that this should be free as this is part of a BBB complaint. She said she would have to check with ***** and call me back which she did. She continued to state I would have to pay 50% of whatever the cost is per **** ********. ****** also stated she did not know this was part of a BBB complaint so ***** did not even inform her of any of this. Also he ***** never called me back. I ended up picking up my vehicle because I needed transportation and ****** placed me on a waitlist for a rental car which she stated she would have to find out from ***** if he will let me have one for free when they send my vehicle to Herbert’s. I am SO FRUSTRATED with this situation. My vehicle stayed up there all day with NO RESOLUTION. There was poor communication and had I not called, they probably would have kept my vehicle some more days. Now I have to wait at least 2 weeks because Marketplace Chevrolet won’t offer me a courtesy rental in a timely fashion for all my trouble with this situation.

• Initial Complaint

  Date:09/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle is considered a total loss unbeknownst to me.I’ve been told it is too unsafe to drive. I have a case number and I am continuously given run around and no solution.

  Business Response

  Date: 09/25/2023

  We sold the customer this vehicle in May of 2022. We have no knowledge of customers concerns. This vehicle isn't in our service department and we haven't seen this unit since 2022. Not sure how to respond. We would be happy to assist customer if we knew the concerns.

• Initial Complaint

  Date:01/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2016 Land Rover LR4 on 8/24 from Market Place Auto on 8/27 for the cost of $32500. Less than 45 days later the engine overheated, causing the block to crack. Evaluation from the vehicle's computer showed this to be a reoccurring condition before I purchased the vehicle. I informed the dealership and their parent store in Stonewall of the situation. Their only offer was to but the vehicle back after it is repaired for $15K. The engine replacement is estimated to cost $24K.

  Business Response

  Date: 02/14/2023

  Business Response /* (1000, 6, 2023/01/19) */ Mr. ****** purchased a unit we had just acquired and hadn't been through our shop for evaluation. According to our employees that handled the transaction Mr. ****** test drove unit and said it was the car of his dream. He did not care for it to be serviced in our shop. He did ask for us to fix window tint. Mr. ****** was told multiple times that an service contract was available for unit but he denied offer. Mr. ****** did sign a We Owe ticket for repairing tint, an As-Is no warranty Buyers Guide and a form stating that we hadn't serviced the unit and can't make any statement about condition of the unit. Certainly we are concerned any time a customer has issues with a purchase. We are not experts with Land Rovers and the unit is not in our shop. In this case we can not offer any assistance. Consumer Response /* (3000, 8, 2023/01/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) The dealership had a diagnostic test ran at ****** Auto Repair with an odometer reading 20 miles earlier than the purchase. The results of the test were not disclosed. If the dealership would have disclosed the results of the testing I would not have made the purchase. My dream car has turned into a nightmare. The dealership has an ethical obligation to disclose any diagnostic testing results and/or known problems. Business Response /* (4000, 10, 2023/01/31) */ We show no records on unit being seen by ****** Auto Repair. As stated before , we had just acquired the unit. If the previous owner had taken it there we would not have any knowledge.