ComplaintsforPrecision Metal SWLA, LLC

• Initial Complaint

  01/05/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  6/21/2023 Payment for material 7/31/23 carport completed. 8/24/2023 1st rain, sent photos and videos. Said repair on 8/25, did not until 8/27. 9/6 said someone repaired. 9/13, 9/15, 9/19 more text and videos of leaks. 9/25 ******* (owner) to order new flashing. 9/27 put foam in. 9/29, 10/5 sent photos and videos , when will someone return to repair? 10/23 no one showed, still leaking, been 2 weeks since they said they'd be back. 10/26 new leaks, will check with ******* when he can return. To date, zero work has been done to correct multiple leaks. No other correspondence or effort to address leaks. They are not providing a professional, workmanship quality and deliver the final product they agreed upon. After 5 months and multiple attempts to rectify this problem.

  Business response

  01/30/2024

  Thank you for your review. We do apologize for the inconvenience that you had with us, we do aim to please all of our customers. We have been out multiple times to make repairs and they seem to be successful. We go a month or so without any problems even with rain and customer said everything is good! Then we get a rain with wind blowing and we have a leak, this is very hard to mimic with a water hose. Customer would want us to make repair in the rain and we have explained that it is not feasible to do so because any adhesive would not stick, we need dry weather, and it is not safe to put our men on a wet roof. In some cases, it takes time to find a leak when it does not always leak.

  Thank you ******* *****

  Customer response

  02/01/2024

  
  Complaint: 21103021
  
  I am rejecting this response because:

  This is a detailed explanation of my effort to work with Precision Metal, my dissatisfaction with the company's response to my complaint, subsequent failure to correct workmanship quality and my inability to enjoy my financial investment in my property. Thank you, *******, for responding to my concerns regarding leaks in the patio area connected to the carport you constructed.
  To recap:
  June 21, 2023 – Down payment picked up at my home for materials and invoice sent per text.
  July 17 – Text sent reminding of water line and schedule to commence work this week. Reply was “we’re hoping to be there Wednesday”. Also to confirm color choice for roofing and trim material.
  July 26 – Loading material, “will at least get the pole set today and then that way we can build the structure the following day”.
  July 26 – No work performed, “extremely hot outside…we did pick up your materials today, which are on our trailer for the morning…we look forward to seeing you tomorrow”. .
  July 31 – “will be finishing your awning today”.
  August 1 – Me “water pouring out where they cut the gutter. It’s not capped off”. ******* came and replaced the gutter end cap to correct the issue on August 2.
  August 2, 2023 - Final payment
  August 24 - After the first rain I contacted your wife with texts and (3) videos and (1) photo. The response was someone would be out tomorrow to repair. She appreciated the visual stating” that way ******* can see everywhere it’s leaking and get it addressed”.
  August 27 – More rain, so I sent your wife additional videos with a text, “can you please repair this leak?” You came over and stated on August 28 it had to be dry to repair, which is understandable.
  September 6 – I was told someone was sent to repair the leaks and notify “right away we definitely wanna get this taken care of for you.”
  September 13 – Me texting “I wasn’t here the last 2 times it rained but it doesn’t look like the repair worked”. Sent (5) photos.  Response was “will get them over there as soon as I can”.
  September 15 – Rain and still leaking, sent to your wife (2) videos and (3) photos noting additional areas leaking. Response was “They’ll be there Monday”.
  September 19 – Texted your wife, still leaking but was told it was repaired on September 6 & 18.
  September 25 – You were here to survey the areas of concern. You stated a different kind of flashing was required which was ordered. You said you hoped to be back in the morning to install the new flashing.
  September 27 – Noticed foam up, can I meet with your guys to show them areas leaking?
  September 29 – Sent (1) video and (1) photo of the leak from dew on the roof. “******* will be there around 9:30am”.
  October 5 – First rain after repairs, better but still leaking, texted (2) photos.
  October 6 – Text from your wife, “******* did go by yesterday while it was raining and was able to locate the leaks. I believe he is going to try to go out there Monday or Tuesday to get it addressed!”.
  October 23 – Sent a text message to inquire when you’d return to correct the leaks as it had been 2 weeks without any correspondence and our last text messages.
  October 26 – After this morning’s rain new leaks, texted (2) photos. Your wife stated she would check with you on your availability to come by.
  October 27 – “Made not of these new leaks and I’m going to check with Mr. ******* on Monday to see when he can come by to take a look”.
  No further correspondence from company as of October 27, 2023.
  Upon completion of the construction of the carport and patio awning I contacted your company consistently to alert you of leaks.  There were several weeks without rain, but there was no effort on your part to address my concerns, unless I contacted your company with evidence of leaks. During this time, I was diagnosed with breast cancer requiring surgery and several weeks of radiation therapy in Houston. I agree there was some delay in communicating with you.  However, my focus was on my health, not on my $8,000 investment. Although there was some delay, your company was contacted every month for 3 months August, September and October; the leak did not get addressed to my satisfaction or meet any semblance of a final quality workmanship product.  

  Sincerely,
  
  **** *** ******

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