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ComplaintsforVinyltech
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Complaint Details
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Initial Complaint
09/16/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
VinylTech contract date Nov 16, 2020 Amount paid $18,881.79 - Roof installed by VinylTech Nov. 18-20 **(The installation of this was completed well after dark!!)-May 17, 2021 Flooding Rain - Water dripping in fireplace - ruined newly painted ceiling - called Vinyltech May 18 to report water- ***** came out to look and said chimney to vinyl union needed caulk looked only from the ground where you cant see north side. Never looked at flashings on roof/chimney, never went on the roof. Mr. **** climbed on the rood Sept 1 to find damaged flashing and took attached photo. Had independent roofer look at flashing and confirmed there was a problem with flashing. Sept 6 called local number, talked to ***** said someone would return call, never happened- Call local number talked to ****** said someone would return call, never happened. Call local number and no answer Sept. 9, left message - no call- Called local number and no answer Sept 10, left message - no call.Business response
10/18/2021
Business Response /* (1000, 8, 2021/10/06) */ Case was assigned to another project manager who will be reaching out within these next two-three weeks to resolve issue. Thank you for your business, it is greatly appreciated.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.