Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Thibodaux Regional Health System has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Thibodaux Regional Health System

      602 North Acadia Road Thibodaux, LA 70302

    • Thibodaux Regional Health System

      602 North Acadia Road Thibodaux, LA 70301

    • Thibodaux Regional Health System

      Po Box 1118 Thibodaux, LA 70302-1118

    Business ProfileforThibodaux Regional Health System

    Hospital
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Thibodaux Regional Health System has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Thibodaux Regional Health System

        602 North Acadia Road Thibodaux, LA 70302

      • Thibodaux Regional Health System

        602 North Acadia Road Thibodaux, LA 70301

      • Thibodaux Regional Health System

        Po Box 1118 Thibodaux, LA 70302-1118

      Location of This Business
      602 North Acadia Road, Thibodaux, LA 70302
      BBB File Opened:
      4/16/2007
      Years in Business:
      87
      Business Started:
      1/19/1937
      Alternate Business Name
      • Thibodaux Hospital And Health Centers
      Business Management
      • Kim Cortez, Compliance Officer
      Contact Information

      Principal

      • Kim Cortez, Compliance Officer

      Customer Contact

      • Kim Cortez, Compliance Officer

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/10/2024

      Complaint Type:
      Billing Issues
      Status:
      Unanswered
      I had my son in October of 2021. I had insurance on myself through the school district I work for (UMR), and my husband had insurance through his work (BCBSLA). I asked Thibodaux Regional multiple times to make sure both companies were billed to find out who would be covering the charges. It got to a point where a collection agency contacted me because they took the account over. Neither of the insurance companies would cover the birth of my son, and both would tell me to contact the other insurance agency. Every time Thibodaux Regional contacted me, they had kept contacting one insurance instead of the other. Then as time passed and more phone calls were made, both insurance companies refused to cover the birth because too much time had passed. I never received contact from Thibodaux regional and when I would get on the phone with someone, they would transfer me to some number where I would leave a voicemail and never heard anything back. Theyre still expecting a $1700 payment to this day without explanation or contact. My son is 2 and a half years old, and this is still ongoing. Every time the debt agency calls, I let them know that I keep getting ignored by Thibodaux Regional. I am beyond frustrated and over the situation. Im an educator with two young kids, and just want this resolved and off of my plate. For reference, I paid money prior to having my son. I will attach documentation when I actually hear from a representative and they pull up all of my records of times I have contacted them. They also need to contact the collection agency so my representative can explain to them how much I have updated her about the situation.
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Allie B

      1 star

      01/24/2023

      I went in to be induced at 2am. My water broke around 8, right before the doctor came into check on me for the morning. I ended up getting an epidural around 9:30. Doctor was supposed to come check on me after clinical rounds for the day and never did. Epidural wore off around 7pm. I was able to feel everything. I started pushing around 7:30 with the nurses. The nurses only have so much autonomy and their technique can only be so aggressive in the scope of their practice. The nurses who assisted in my sons birth were absolutely wonderful although my son had unfortunately become stuck and his head was clearly visible. *** ******, the doctor, was no where to be found. My husband kept asking where she was because I was clearly in pain and there was nothing more that the nurses could do to aid in my son’s birth. After 20 minutes of him being stuck she finally showed up. The whole time she claimed she was at Walmart with her sin picking up something for school. She failed in the doctor patient relationship. She tainted one of the most beautiful experiences. She then left the room not even speaking to me saying she was leaving and did not come back to check on me until hours later. When she finally came in, she tried to do it when my husband wasn’t even there. I spent months of trusting my doctor throughout this pregnancy, sharing my concerns, but when I needed her most, she was not there. Our son ended up having to be in the NICU with fluid in his lungs and additional head swelling which we weren’t sure if was caused due to him being stuck for so long in the vaginal canal. Turns out, we later looked through our insurance carrier to see her rating as a provider and not at all to our surprise she has a poor Rating. Not once has Thibodaux regional medical center ever tried to reach out about the experience. Not to mention, I was completely unable to get any care from any doctor in the woman’s center and had to seek out a brand new doctor for my postnatal care.


      Local BBB

      BBB of Greater New Orleans Area

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.