1 Customer Reviews
Review from Meghan M.
1 star05/25/2022
I'll NEVER go back to Lafourche Animal Hospital again!I have been taking my pets here for as long as I can remember and I've never been treated with such disrespect as I was today! On May 20th, I called and spoke to ****** to schedule a nail trim for my dogs. I mistakenly marked the wrong day on my calendar. This morning I called to verify that my appointment was at **** and Skylar informed me that it was supposed to the day before. I apologized for my misunderstanding and asked when could I reschedule. Skylar said there was actually an opening at **** today. PERFECT! I also asked if that was the earliest availability and she said yes!At **** I called and spoke to ****** again and let her know I made a wrong turn but I was on my way. I walked in the door at ****, I was the only client in the lobby. **** took me into the exam room almost immediately and got a weight on my dog. It was **** when Skylar walked in the room and said very rudely "since you were late do you mind waiting for the other 2 appointments that were on time." I agreed but I was very upset about how I was spoken to so while I was waiting I called other local vets to see if they had availability for new clients. I decided to go back inside and get my pets recorders because no one should be spoken to that way and I felt like the attitude was directed towards me moreso because I missed the appointment the day before.********************** decided to put her two cents in and rudely tell me " I don't know what to tell you. You missed an appointment yesterday and were late today." I replied "you are right I did and I was 6 minutes late. I just want my pets records." She says "your appointment was at ****" to which I replied "no it was supposed to be at **** and I walked in at **** and I called to say I was going to be late and I was told it was ok. Again it doesn't matter I've already spoken to another veterinarian and I just want me pets records!" The attitudes of the staff was totally uncalled for
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.