Business ProfileforBest Western Plus Regency Inn

On 10/7/2021, I booked a hotel room through Hotels.com for 1 night stay at Best Western Regency Park-Walker for check-in date of 10/15/2021., with Pay at Hotel option. I arrived at the hotel on 10/15/2021 around 4 pm only to be told by the hotel front clerk that there was no hotel room reservation in my name, it had never been confirmed, & they were completely booked & could not offer me a room. The hotel clerk assured me that I would not be billed since they did not have a room for me. I left the premises and was able to secure another hotel room at La Quinta in Port Allen, LA. Upon checking my credit card statement, I noticed that I was billed by Best Western for $225.77 for a room that was not available to me. I disputed this charge with Capital One, my credit card company, & explained the circumstances. They temporarily reversed the charge while the matter was under dispute. I later received a letter from Capital One stating that the merchant had challenged the dispute, stating that I was a no show. My credit card company reinstated the $225.77 charge to my account. After this, I called and spoke with the BW owner, Mr. ***** on 11/28/2021 explaining the circumstances that led to this dispute. I suggested to him that he could review his video camera footage for my arrival (I gave a quick physical description of myself) and to substantiate my claim that I did show up and was denied a room and left the premises. Mr. ***** verbally declined to review the camera footage for that date and time but asked me to give him 24 hours to research the billing & he would call me back with an answer. On 11/30/2021, I received a call back from Mr. ***** & he agreed to refund my money but asked that I go back thru my credit card dispute process to obtain it. He said once he received the paperwork that he would not challenge it the second time, & my money would be refunded. My credit card company won't allow me to file a 2nd dispute. I would like a refund for $225.77.