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ComplaintsforM & S Electric Service Contractors, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I hired them to perform work at a property. They caused damage to an underground water line. Instead of them notifying me that they damaged the water line, they attempted to correct it themselves. The repair failed and leaked water for over 2 months costing me $950 in repairs. After sending them emails of invoices and other bills, they have yet to reimburse me.Business response
03/16/2023
On or about 9/13/2021 we were hired to trench and install underground conduit. In the process we damaged a non located water line. My employee fixed the leak and covered the trench . We assumed the problem was corrected. We received an email from the customer Feb. 25, 2022 stating there was damages. According to my employee there was another utility contractor onsite when we left. I only became aware of the problem when I received this complaint. I have been in business for over 30 years and this is my first time to have this issue . I am sorry this has occurred and will compensate this customer if acceptable. Please let me know what I need to do to reach a resolution.
Thank you in advance,
***** *****
Business response
03/20/2023
I stated in my response I will compensate the customer. I will submit a check today, 3/20/2022.Customer response
03/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 19600676, and find that this resolution is satisfactory to me.
Thank you Mrs.***** *****s for solving this issue quickly.
Sincerely,
**** *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.