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Complaint Details
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Initial Complaint
11/05/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Our tractor was not getting fuel so Abell and Son picked it up six weeks ago. The tractor had 4 gallons of fuel; however, when they called us, they said it was bone dry. Every time we called for a estimate and delivery time, they claimed it needed more work and kept increasing the price. Today we got the tractor. Not only was it not fixed, they tore the tractor apart and now it is un reparable. They blame my husband and say he damaged it by running it into something. On top of all of that, they charged us 1,147.00 worth of repairs that weren't even done.Business response
11/29/2021
Business Response /* (1000, 5, 2021/11/16) */ Customer's tractor was picked up on 9/10/2021 per his request and was alerted that there was a wait time for repairs. Repairs on the tractor began on 9/23/2021. The technician had to put diesel in the tractor to get into our shop. Customer was contacted with a quote on recommend repairs. Some repairs were declined and customer wanted to fix starting issue, changed engine oil and filter, and repair tire. There was a delay in repairs due to time of part availability. When repairs were completed customer was sent a copy of the invoice. The tractor was returned on 11/5/2021. Upon delivery customer asked driver to hook up his implement and park tractor in his barn. This was done and the customer did not express any concern with appearance or repairs of the tractor. Please note that customer did not contact us with these issues or give the opportunity to resolve them. We are always willing to discuss any issues and resolve them in the fairest manner possible.
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Contact Information
Business hours
Today,7:30 AM - 12:00 PM
MMonday | 7:30 AM - 5:00 PM |
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TTuesday | 7:30 AM - 5:00 PM |
WWednesday | 7:30 AM - 5:00 PM |
ThThursday | 7:30 AM - 5:00 PM |
FFriday | 7:30 AM - 5:00 PM |
SaSaturday | 7:30 AM - 12:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.