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ComplaintsforSuperlift Suspension Systems
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Complaint Details
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Initial Complaint
09/02/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered my lift kit back in July, we are going on 6 weeks since order. A few days after my order was placed I received an email stating that there was a back up and I'd receive my order in 4 to 6 weeks. At week 4 I emailed super lift, they told me I'd receive it 4 to 6 weeks after my order date. Last week I emailed them, he said it should ship this week or next. Today I called them and was told the date was pushed back until middle of November. I've already paid for the product, I feel I'm getting the runaround. This is very unacceptable, considering I need it so I can put my new tires on before my old bald tires blow outBusiness response
10/04/2021
Business Response /* (1000, 5, 2021/09/15) */ Contact Name and Title: ***** Ulven CS Manager Contact Phone: XXX-XXX-XXXX Contact Email: ***********@superlift.com We do apologize for the delay in fulfilling this order. These have been extraordinary times for manufacturing companies. As we stated during our correspondence on Sept. 2, 2021 we estimated that we would be able to ship this order within 2 weeks. I am happy to inform you that this estimate was correct and we are shipping your order 100% today Sept 15, 2021.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.