Customer ReviewsforGilley's Heating & Cooling, LLC

The estimator visited our home to provide one of six (6) estimates that we obtained prior to choosing a contractor and system. His knowledge of the Lennox product, along with the Lennox brand that we knew to be a top-of-the-line, reliable brand, along with pricing, were all factors in our decision. Also, tax credits and credits from Entergy, as well as Lennox rebate incentives in effect at the time of purchase were significant factors as well. In addition, a full ten (10) year parts and labor warranty were offered as a part of the sale and installation. We only found the offer of a ten (10) year warranty with one other dealer/brand, and they required a fee-based service “membership” to provide that level of warranty with their system. The Lennox dealer made it clear that for the warranty to be valid, recommended maintenance be done on the unit, but they did not require that we sign a maintenance contract with them to do it, only that we keep documentation that the system had been properly maintained in the event of a breakdown necessitating a warranty repair. In addition, the estimator recorded detailed measurements to ensure proper tonnage and fit for an updated system. While all of the estimators were professional, Gilley's estimator seemed to be more knowledgeable about the equipment and what our needs were, based on our home characteristics, than were some of the other individuals providing estimates. He did not seem to be in a hurry, and more so, was very patient with us through the entire process. If I texted during evening hours, I would tell him in my texts that there was no need to answer until the next business day; however, I always received an almost immediate reply to my question at the time that I asked. After choosing the unit, the installation date and time were set, and installers arrived just as expected. Installers were professional. Excellent Experience!

Randy, Thank You Very Much for your 5 Star review. We take pride in providing Elite service to All of our customers. If you need anything at all please call. ************.

Everyone at Gilley’s heating and cooling treat you like family!! Susan, Julie, even the Co-Owner Randall make you feel your needs are the most important thing of the day!! My husband is sick and our air conditioner wasn’t running right. Julie at Gilley’s office said don’t worry someone will be there shortly!! Sure enough, it wasn’t even 30 minutes after the call, Cade from Gilley’s came at 6 and left at 8:30 after he knew everything was running right!! I Love Everyone at Gilley’s Heating and Cooling. I’ve adopted them as my family. After all, my husband and I have used them for years and have been completely satisfied with everyone of them!!! Wayne and Patsy *****

Thank You Very Much for you positive review Patsy. We take pride in making our customers experience a good one. I will let Julie and Cade know about your review. If you need anything at all please call. 318-325-3250.