ComplaintsforReady Decks

• Initial Complaint

  12/13/2022

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  Ready Decks, Inc. did not provide a signed and dated invoice to me in exchange for a personal check from Barksdale Federal Credit Union for the amount of $20,000. on 11/07/2022. The check was picked up by **** Oliver's (AKA ******* Oliver, **** W. Oliver, ******* ******** Oliver JR, **** S. Oliver, and **** Oliver) girlfriend, according to **** Oliver, out of my personal mail box, located across my driveway at **** North ********* Drive, *********** LA XXXXX. When I told **** that his check was in my mail box addressed to Ready Decks, Inc., **** W Texas, ******* Texas XXXXX, he said that the address cannot receive mail (apparently a bogus address that is present on the Approved Estimate dated 07/27/2022, and received by writer on 08/25/2022 for the amount of $20,000. On the noted Estimate, the mobile number is (XXX) XXX-XXXX and also has ***********@readydecks.com noted. The signed and dated invoice, that was promised, is needed to start the 40 year warranty coverage on the MoistureShield composite material, according to Custom Bilt Cabinets at 6000 Union Avenue, in Shreveport, LA XXXXX. Mr. Oliver is EXTREMELY difficult to work with. He is very unprofessional, obnoxious, cuss me out so loud and made such a disturbance, on more than one occasion, that on the second time that he was trying to extort me for more money for $1,300. my next door neighbor came out during the middle of his EXTREMELY LOUD temper tantrum, that she asked me if I was alright? I said that I was alright because Mr. Oliver said that he was leaving. I am truly sorry that she had to hear the ****** word a number of times, as well as numerous profanity words. She is my witness to the outburst by Mr. Oliver. The first time, on another evening, Mr. Oliver tried to extort me for another $600. The next day after the $1,300. extortion attempt outburst, I called my neighbors to apologize for Mr. Oliver's conduct. Apparently they were about to call the Sheriff. This narrative is the short version. HELP!!

  Business response

  01/26/2023

  Business Response /* (1000, 5, 2022/12/15) */ To whom it may concern: 1.)The check for the original invoice was picked up on Dec. 9th, 2022 while I was out of town. We obviously don't send a paid receipt until funds clear the bank. We have emailed a receipt to the customer complaining that he hasn't received one. 2.)For the record my name is ******* ******** Oliver,III (****) and my dad's was ******* ******** Oliver, Jr. ******* W Texas, ******* TX XXXXX is the physical address for my shops and we do not receive mail there. I have 3 shops on 3 acres with trucks, trailers, tools and equipment and certainly not bogus as the complainant stated. 4.)Complainant had unauthorized sub sign a list of 17 demands of which some weren't agreed to in original estimate. 5.) Complainant harassed workers to the point they called and said you need to get out here or we are walking off 6.) Workers stopped construction several times to go over the work to which customer agreed only to change his mind two days later. When I questioned why he had agreed two days prior he said the guys were liars; at this point they walked off. I told said customer I have 4 guys that heard him agree to which he stated I don't recall and he wouldn't pay 7.) I told him we would make changes for material cost only to which he shook hands and verbally agreed and then once work was completed refused to pay. I said we shook hands and agreed to which he stated I only did that to get job completed. I said I have 4 guys that witnessed to which he stated I guess they better show up to court. 9.)I did say that is ******** and we had a heated conversation. 10.)We invoiced for change orders and will lien property if not paid Consumer Response /* (3000, 7, 2022/12/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) **** Oliver sent an Invoice via email but was from a questionable business name, not the same state or address as noted on approved estimate. Invoice letterhead is from "DBA: Ready Decks-Construction Gypsy, LLC", **** ******** Ave., Shreveport, LA XXXXX, clearly not from Ready Decks, Inc. Mr. Oliver's response is not truthful in the information he provided to the BBB. I would like for Ready Decks, Inc. to provide signed and dated "work order changes" made by the property owner, which I know does not exist. Mr. Oliver also sent an Estimate, form the questionable DBA Ready Decks noted above(note it was never approved or accepted by the property owner) for yet another attempt to extort money from the property owner. This extortion attempt is number three, this time for $2,650. (the first was for $600., the second for $1,300. and so far the third for $2,650.)It should be noted that the bogus change order charges that appear on the Unapproved/unaccepted Estimate dated 12/15/2022 from DBA: Ready Decks-Construction Gypsy< LLC is all covered in the original agreement that has been paid in full already. Mr. Oliver stated that the check was picked up (by his girlfriend). Please note that the signed (10/24/22) contract/agreement clearly states that the cost of the project is not to exceed the agreed upon $20,000. project cost.The check for $20,000. was in an envelope, stamped, and addressed to the the Waskom, Texas address in my mail box. I believe it to be a Federal offense to remove mail from someone's mail box that is not yours, especially without that person's permission. One of the few things that I noted was accurate in Mr. Oliver's response was that the "Balance Due $0.00" and that the Invoice was marked "Paid", from DBA: Ready Decks- Construction Gypsy, LLC. dated 12/15/2022. Please note that within two (2) days after this writer received the invoice, an area of the deck that was just worked on my Mr. Oliver was already buckling. This writer has the pictures to prove it on my cell phone. The pictures on cell phones have dates on them and therefore can be verified. Instead of calling Mr. Oliver, sense he is so difficult to work with, the property owner went to Home Depot to buy composite decking screws to screw down the buckling decking joint. Regarding the poor workmanship of the owners/crew of Ready Decks, Inc., the property owner has numerous cell phone pictures of examples of defective contruction. Even after telling the ownwers of same many defects were not corrected. It was very clear from the beginning of their work that they needed adult supervision. I even found that they attempted to re-use a section of old 4X4 that was nailed with about 6 nails to support the decking, clearing a breach of agreement. Business Response /* (4000, 10, 2022/12/20) */ To Whom It May Concern: 1.) Construction Gypsy LLC. is obviously my LLC that does DBA as Ready Decks to which I own all patents and trademarks. Most business operators set up LLCs and DBA in company name. Each of my franchises have their own LLC and DBA as Ready Decks. It's surprising the complainant doesn't comprehend this as he repeatedly informed everyone what a big business owner he was in Philadelphia. 2.) As stated previously my LLC mailing address is xxxxxx Ave in Shreveport and the physical address to my shops is xxxxxxxxxx xxxxx Ave in Waskom, TX. Not sure how someone can't comprehend this when most anything you fill out ask you if mailing address is different from physical. Perplexing to say the least. 3.) As it relates to the original estimate complainant made changes once construction started and verbally agreed to the material cost associated with the change. I have 4 witnesses that were doing the work and made changes as requested. Verbal agreements with witnesses are binding in the state of Louisiana. 4.) As it relates to paid in full and picking up the check: Complainant called me on 12/9 stating he had the check written to which I stated I needed to add the change order pricing to the invoice. Complainant then stated that he wasn't paying anymore than original quote and already had the check in the mail to the xxxxxxxxxxx address. I said to complainant we had a verbal agreement and shook hands to which he said I know but I only did that to get the job completed. Again, I have 4 witnesses. I then stated that we don't receive mail there that it is my shop and asked could I have someone come pick up a check. Complainant then said yes that it would be in the mailbox out by road outside my gate. There is no way we would have known that a check was there without him providing the information, nor would she have driven 20 plus miles one way without prior knowledge. We were instructed where to go so if complainant needs to call Feds we suggest he do so. 5.) As it relates to invoice balance complainant is correct that we sent a paid invoice pertaining to original quote but it must be noted that that invoice didn't have verbally agreed upon change orders added back. We promptly invoiced the agreed upon changes. There is nothing in a quote that states not to exceed $20000 but does state scope of work for the $20000. Change orders are routine in construction and fall outside the original estimates scope of work and include additional charges upon agreement. 6.). Any issues complainant had with the work we addressed and gave him ample time to review. We would complete and he would tell us that he would look it over the next day and let us know. We include a 1 yr warranty that is included on the invoice, but if complainant has an issue and doesn't alert us then we can't address it. He has now admitted to working on the deck himself to which we will not warranty. We can't address what we don't know and will not warranty when someone makes changes. 7.). As it relates to adult supervision I really don't know how to when crew used are in their 40s and leader is around 60. The 4 x 4 mentioned was about 6 inches long and not needed but they were leaving in place because it didn't affect the build and would be covered up. Complainant demanded it be removed so they did so. Thanks and have a nice day! Consumer Response /* (4200, 12, 2022/12/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Ready Decks, Inc. has still not provided a signed and dated invoice marked paid in full with a letterhead listing Ready Decks, Inc. There are many untruthful comments and incorrect statements made by Mr. ******. The postal office for ZIP code XXXXX said that it was unlawful for anyone to remove mail from my mailbox. Their supervisor also said that I needed to notify the Post Master General on Texas Street in downtown Shreveport and to also file a complaint with the Shreveport Police Department.

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