ComplaintsforR&R Home Creations & Remodeling, LLC
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Complaint Details
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Initial Complaint
12/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I paid the company $7,998..59 for a bathroom remodel on 9/20/22. In addition to this, I paid for all of the tile and grout and shower door. The remodel included installing a cabinet, a tile shower, replacing tile on the tub surround and installing a barn door to the bathroom. I was dissatisfied with the final product before and after I gave him the opportunity to fix the poor finishing touches of the job. He didn’t resolve all of my complaints, however, I paid in full anyway and wrote a detailed letter about my dissatisfaction. He chose to do nothing about my complaints. He left me with a less than professional finished product. He gave me a warranty on his work of up to 3 years through a verbal agreement after I asked about what warranty he gives. He said just to call him and he will take care of it as though his word was sufficient. In less than 3 months, the grout is already cracking and there are cracks along the wall where the cabinet was installed. We bought a grout he said he never worked with. I suggested that I return it and buy the grout he is used to using, but he assured me he will be able to do it with the grout I bought. I expressed my concern on many occasions, but he insisted it will work. I contacted him multiple times via text and email about fixing the defects that have occurred. I included pictures. He will not respond or fix his warranty work. They don’t need to be in business if they don’t plan to handle things professionally or accept responsibility for their mistakes. I accepted the fact that I made a mistake in who I picked to do my bathroom remodel, however, I will not be held responsible for fixing issues with his work that are included in his 3 year warranty. By all means, it happened in less than 3 months.Business response
01/04/2023
See attached pdf for response and pictures.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.