ComplaintsforSurgery Center of Zachary
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Complaint Details
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Initial Complaint
04/21/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On November 2, 16 and 23rd, I had three procedures done at the Surgery Center of Zachary. The company sat on the claims forever. In fact, it was so long that I had met my out of pocket maximum at 100 percent. My responsibility was zero. I contacted this business numerous occasions and spoke with ***** the business manager. She claimed that she has contacted accounts payable several times, yet they continue to hold my money. I am owed $33.77 for 11/2 and $33.77 for 11/23. I'm also do $96.62 for 11/16. It shows as a credit on their end, but I want my money. Neuromedical refuses to help, even though their doctors did my procedure. Please help!Business response
04/27/2023
I have sent a request to our accounts payable office to return Ms. ******** money she is requesting. I am cooperating as I said I would do when I last spoke with Ms* ********Customer response
04/27/2023
Complaint: 19966229
I am rejecting this response because:I only have 7 days to appeal via the BBB site. I contacted the Surgery Center of Zachary in January twice, in February and last week. This week, too. I have yet to get a refund. I am skeptical that my refund will be issued. Until it is, I reject the response.
Sincerely,
****** *******Customer response
05/05/2023
I finally received my refund from the Surgery Center of Zachary. Thanks.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.