Business ProfileforConnex ECommerce

Our sync has not worked since November 2021. We were notified of payment was due so I thought it was due to the non payment. I replied to the email about the payment, and never received a response. I tried contacting again via email but again no response. I found on the website that there was NO email support. So I followed instructions on your website to try and fix the problem but without any success. I tried chat and all ways to contact your company but could not gain ANY assistance with why our service no longer worked. I find out from Foxycart the vendor we needed to sync the transactions from that you no longer support them. It has taken us this long to locate the issue because of staff sickness and shortage, and we have very few transactions per month, around 4-5 that processes this way. We did not receive any notification of this termination in service nor a price increase to almost double of what we were paying. All in all, we have been paying $119 per month starting 10/27/2021 for service that STOPPED work with no notice and NO notification from your company of the price increase. Foxycart told us that you had stopped supporting with no notice as well.We are therefore asking for a full refund from the time we were billed for no service from 10/27/2021-3/27/2022. I have tried to contact you through your website, but there is no billing support to even contact you.