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ComplaintsforRobb Report Media, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hello,I purchased a 2 year subscription to **** Report magazine on 8/6/22 that comes with a free tote bag, yet I have not recieved the tote bag in 10 months. In this time I have had 7 correspondences over email, as well as phone requesting what I paid for, and they said they were going to to mail it, but they did not mail it yet. Please mail this tote bag as part of what I have already paid for ASAP, I shouldn't have to wait 10 months, nor should I have to contact 8 times!Attached is the receipt for the subscription as well as the canvas tote bag.Thanks,Initial Complaint
10/24/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
**** Report is a magazine subscription that I've had for many years. Two months ago I realized that I don't have time to read all the periodicals I receive so cancelled my subscription on Aug 16th, 2022. There is a small refund due me and have contacted **** Report via phone calls, emails. Each time a person would say that will be done in two weeks, three weeks and on and on. The amount of the refund is only $44.52. The amount isn't much but what bothers me is their putting me off and I've written to the ************ their parent company, they haven't bothered to respond.Initial Complaint
09/15/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Someone farmed my email address and added it to the Robb Report.I've used their website and asked to be removed, no change.It appears that is is a purely spam company, as their was never an email verification to be added to their lists of services.Business response
10/13/2022
Dear ************************* and BBB,
After researching our customer database, we could not find any record of an account with your information on file. We can confirm that the entity who received your contact information did not get it from us, therefore, we too are inclined to believe this is a fraudulent source and there are no lists that we can possibly remove you from.
Thank you for notifying us of this and for your patience.
Sincerely,
***********************
On Behalf of Robb Report Media, LLC.
Customer response
10/20/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Initial Complaint
01/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I subscribed to **** Report via a card that was sent to me in the mail. I sent in my check. I never received my magazine subscription. When I contacted **** Report via email, they claim they do not have any record of my subscription and in the past I purchased through another party. I have a copy of the check from my bank that was deposited. It is stamped for Deposit Only **** Report. I have asked multiple times for a refund via email.Customer response
02/02/2022
I have not heard from the business in response to my complaint.
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.